384004449-6-2-2026-05-CC-GLEG-DUW2NP-20260609173305

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384004449
Report Date: 06/02/2026
Date Signed: 06/02/2026 03:53:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Catrina Quimbo

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260330161822

FACILITY NAME:	YMCA SF CHINATOWN-TUNGLOK EARLY LEARNING CENTER		FACILITY NUMBER:	384004449
ADMINISTRATOR:	ZEGARRA, LORENA		FACILITY TYPE:	850
ADDRESS:	75 VALLEJO STREET		TELEPHONE:	(415) 452-7582
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94111
CAPACITY:	36	CENSUS: 25	DATE:	06/02/2026
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Lorena Zegarra		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child was restrained.
Facility did not follow Admission Agreement/ Parent Handbook.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On June 2, 2026 at approximately 2:20pm, Licensing Program Analyst (LPA) Quimbo conducted an unannounced, complaint visit. LPA met with teacher, Ana Escobar, and explained the purpose of the visit. Upon arrival, director was not present due to an appointment. Teacher is designated with facility responsibility.

Facility is a combination preschool and infant center. Present during visit under the preschool license included 25 children and 5 teaching staff; 12 children with 3 teaching staff in the “Ocean” classroom and 13 children with 2 teaching staff in the “Sky” classroom.

At approximately 3:00pm, LPA met with facility director, Lorena Zegarra. LPA continued visit with director.
During the investigation, LPA conducted facility observations, interviewed individuals and reviewed facility records.

LPA did not observe a child to be restrained during classroom observations. Individuals interviewed stated no child has been restrained nor have individuals observed a child to be restrained. Facility records indicate that no corporal punishment is used. LPA was unable to determine that a child was restrained.
(Continue report on page 2...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 05-CC-20260330161822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: YMCA SF CHINATOWN-TUNGLOK EARLY LEARNING CENTER	FACILITY NUMBER: 384004449
	VISIT DATE: 06/02/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continued, Page 2...)
During classroom observations, LPA observed children who do not sleep in the classroom to be doing quiet activities. LPA observed children doing quiet activities in both a cot and a children's table and chair. Individuals interviewed also stated children are not forced to sleep and are provided quiet activities if children are unable to sleep.

Facility records reviewed include language to contracted hours at facility, drop off and pick up time. Information including an addendum to family handbook in regards to contracted hours was also provided to families during back to school night in October 2025. LPA was unable to determine that facility did not follow their admission agreement/ parent handbook.

Although the above allegations may have happened or is valid, based on LPA’s interviews, classroom observations and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were issued during today’s visit.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with director, Lorena Zegarra.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2