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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004505
Report Date: 07/23/2025
Date Signed: 07/23/2025 03:06:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2025 and conducted by Evaluator Melissa Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250612085358
FACILITY NAME:SOLMAR LEARNING CENTERFACILITY NUMBER:
384004505
ADMINISTRATOR:DO, THUYVAN .TFACILITY TYPE:
850
ADDRESS:199 SHOTWELL STREETTELEPHONE:
(415) 713-7872
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94110
CAPACITY:18CENSUS: 13DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director, Sophia AdlerTIME COMPLETED:
03:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not providing adequate food service to a daycare child
Staff allow a daycare child to be soiled while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 23, 2025 at approximately 1:00PM, Licensing Program Analysts (LPA) Melissa Zaragoza conducted an unannounced complaint visit, to deliver findings on complaint investigation, for the above allegations. LPA met with director, Sophia Adler, and the purpose of the visit was explained. Present during LPA’s visit included 4 staff, and 13 enrolled preschool children. All adults working in the facility with children have fingerprint clearance on file.

During the investigation process, LPA conducted multiple walk-through inspections, collected pertinent information, reviewed facility staff records, reviewed facility children’s records, conducted interviews, and conducted an annual inspection visit. After the investigation was conducted, LPA discussed with the director the food service options for children. LPA reminded the director to have children’s families complete the children’s Meals Accomidations form.

After investigating the second allegation, 'staff allow a daycare child to be soiled while in care’, LPA reminded director to complete the diaper log form, for children enrolled that still need diapering. Based on walk through inspection, children’s bathrooms were observed to be in the classroom, and children were free to use it when they had to, with a staff member.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and report was reviewed with Director, Sophia Adler. A copy of this report was provided. No deficiencies were made today under Title 22 Division 12 of the California Code of Regulations.

NOTICE OF SITE VISIT WAS GIVEN AND SHALL REMAIN POSTED FOR 30 DAYS. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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