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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004607
Report Date: 04/16/2026
Date Signed: 04/16/2026 03:22:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2026 and conducted by Evaluator Jennifer Yee
COMPLAINT CONTROL NUMBER: 05-CC-20260309091617
FACILITY NAME:CHEN, HELEN Y.FACILITY NUMBER:
384004607
ADMINISTRATOR:CHEN, HELEN Y.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 385-9552
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94112
CAPACITY:14CENSUS: 11DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Yingyi Ye, Lishi Chen, Helen ChenTIME COMPLETED:
03:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at day care child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts, LPAs Yee and Tso conducted a visit to close a complaint. The purpose of the visit was explained. There are 2 helpers and 11 children. The licensee, Helen was not present upon arrival. The licensee arrived 25 minutes later.

During the course of the investigation, LPA interviewed the reporting party (RP), the owner, staff members, children and attempted to contact parents; however, the parents were not available. Although the allegation that a "staff member yelled at a daycare child in care" may have occurred or could be valid, there is not a preponderance of evidence to determine whether the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED.

This report was explained to the licensee. Report must be made available for public review upon request. Notice of Site Visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jennifer Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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