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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004630
Report Date: 10/21/2026
Date Signed: 10/21/2026 10:32:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2026 and conducted by Evaluator Hanson Leong
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260929142241
FACILITY NAME:ZHOU,BIXIAFACILITY NUMBER:
384004630
ADMINISTRATOR:ZHOU,BIXIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 932-9316
CITY:San FranciscoSTATE: CAZIP CODE:
94121
CAPACITY:14CENSUS: 9DATE:
10/21/2026
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Bixia ZhouTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Over capacity
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 21, 2026, Licensing Program Analysts (LPAs) Leong and Tso arrived at the facility to close the complaint investigation. LPAs met with Licensee Bixia Zhou and explained the purpose of the visit.

During today's visit, four infants, five pre-k children, the licensee, and three assistants were present. All adults present in the home were found to have criminal record clearance on file.

All relevant information was collected and analyzed during the LPA investigation, and all parties involved were contacted and interviewed. Based on the information obtained from the LPA investigation, the allegation listed above was unsubstantiated, meaning it may have happened or is valid, there is no preponderance of evidence to prove the violations did or did not occur.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the licensee, Bixia Zhou.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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