384004650-5-20-2026-05-CC-GLEG-DUBPKC-20260522112251

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384004650
Report Date: 05/20/2026
Date Signed: 05/20/2026 02:35:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Man Tso

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260320151027

FACILITY NAME:	OLIVEIRA, CAROLINA		FACILITY NUMBER:	384004650
ADMINISTRATOR:	OLIVEIRA, CAROLINA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(561) 908-1997
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94134
CAPACITY:	14	CENSUS: 8	DATE:	05/20/2026
		UNANNOUNCED	TIME BEGAN:	01:55 PM
MET WITH:	Carolina Oliveira		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Licensee does not provide adequate supervision of the daycare children

INVESTIGATION FINDINGS:

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On May 20, 2026, at 1.55PM, Licensing Program Analyst (LPA) Tso conducted an unannounced visit for delivery of the complaint investigation findings and met with the licensee, Carolina Oliveira. LPA explained the purpose of the inspection and were granted entry to the facility by the licensee. Present, the licensee and partner / helper are supervising 8 children (2 infants & 6 preschool aged).

During the course of the investigation, interviews were conducted with children and staff members and relevant documents were gathered. Based on the interviews, record review and observation, there was no sufficient evidence to prove that the allegation listed above occurred. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and this report was reviewed with the Licensee whose signature confirm has read the report. Report must be made available for public review upon request. A copy of this report and appeal rights have been discussed and left with Licensee. Notice of Site Visit shall remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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