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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004656
Report Date: 09/25/2025
Date Signed: 09/25/2025 04:52:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Man Tso
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250812102857
FACILITY NAME:LAINEZ-ROBLES, JOCELYN E.FACILITY NUMBER:
384004656
ADMINISTRATOR:LAINEZ-ROBLES, JOCELYN E.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(650) 557-6132
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94134
CAPACITY:14CENSUS: 4DATE:
09/25/2025
UNANNOUNCEDTIME BEGAN:
03:35 PM
MET WITH:Licensee's Brother / Jocelyn Lainez-RoblesTIME COMPLETED:
05:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee hit children in care
Licensee spoke inappropriately to children in care
Licensee forced daycare children to nap
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 25, 2025, at 3.25PM, Licensing Program Analyst (LPA) Tso conducted an unannounced visit for delivery of the complaint investigation findings and met with the licensee’s brother with no child in the facility. LPA explained the purpose of the inspection and was granted entry to the facility the Licensee’s brother. The Licensee, Joceyln Lainez-Robles returned to facility in approximately 15 minutes with 4 children in care (1 infant and 3 school aged) and the Licensee’s mother.

During the course of the investigation, interviews were conducted with related parties, children, licensee and staff members, and relevant information was gathered. Based on the interviews and observation, there was no sufficient evidence to prove that the allegations listed above, occurred. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and this report was reviewed with the Licensee whose signature confirm has read the report. Report must be made available for public review upon request. A copy of this report and appeal rights have been discussed and left with Licensee. Notice of Site Visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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