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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004692
Report Date: 12/10/2025
Date Signed: 12/10/2025 09:46:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Winnie Ly
COMPLAINT CONTROL NUMBER: 05-CC-20251006172016
FACILITY NAME:HART, SUZANNE M.FACILITY NUMBER:
384004692
ADMINISTRATOR:HART, SUZANNE M.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 310-3378
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94122
CAPACITY:14CENSUS: 7DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Suzanne HartTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Licensee yells at day care children in care.
INVESTIGATION FINDINGS:
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On December 10, 2025, at approximately 8:45am, Licensing Program Analysts (LPA) Ly, arrived at the facility unannounced to close the complaint investigation into the above allegation. LPA Ly explained the allegation and toured the child care areas. There were 7 children in attendance with Licensee and 2 Assistants today.

Per Licensee, facility has just acquire a puppy. The yelling was to discipline the puppy. Licensee has been advised though staff at the facility may not be yelling at the children, staff yelled while children in care violated the children's personal rights and it poses a potential health and safety risk to children in care. Based on information gathered through interviews, the preponderance of evidence standards has been met, therefore, the above allegation is found to be SUBSTANTIATED. Type B citation has been issued in accordance with the California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC9099D.


A copy of this report have been discussed with the Licensee. Notice of Site Visit shall remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Winnie Ly
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20251006172016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: HART, SUZANNE M.
FACILITY NUMBER: 384004692
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/10/2025
Section Cited
CCR
102423(a)(1)
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102423 Personal Rights
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:

(1) To be treated with dignity in his/her personal relationship with staff and other persons.
This requirement is not met as evidenced by:
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Licensee submitted a statement regarding disciplining the new puppy.
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Staff at facility disciplining the puppy by yelling while children are in care.
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Licensee stated she is now understand and will be mindful when disciplining the puppy while children are in care.

The citation is cleared on this day.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Winnie Ly
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2