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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004764
Report Date: 02/18/2026
Date Signed: 02/18/2026 05:44:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Katie Krenn
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251217080713
FACILITY NAME:CENTRO PRIMEROS PASOSFACILITY NUMBER:
384004764
ADMINISTRATOR:JUDD CIRELLI, GABRIELLAFACILITY TYPE:
850
ADDRESS:1270 SANCHEZ STREETTELEPHONE:
(650) 369-7867
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94114
CAPACITY:40CENSUS: 26DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Janneth Gabriel NovoaTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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The facility used unqualified staff.
The licensee is operating out of ratio.
INVESTIGATION FINDINGS:
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On February 18, 2026, at approximately 9:30 AM, Licensing Program Analyst (LPA) Katie Krenn arrived at the child care center unannounced to close the complaint investigation into the above allegations. LPA met with the Site Supervisor, Janneth Gabriel Novoa (S1). Present upon arrival, LPA found S1, a teacher, and three aides supervising twenty-six children, organized by age into three groups.

During the course of the investigation, LPA conducted interviews, observations, and pertinent documentation provided by parties involved. Based on the information gathered, the preponderance of evidence standard has been met, therefore the above allegations is found SUBSTANTIATED.

A printed copy of the report, as well as a printed copy of the appeal rights, were provided to the Site Supervisor, Janneth Gabriel Novoa at the conclusion of the inspection. Notice of site visit was posted and must remain posted for 30 days for public review.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Katie Krenn
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Katie Krenn
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251217080713

FACILITY NAME:CENTRO PRIMEROS PASOSFACILITY NUMBER:
384004764
ADMINISTRATOR:JUDD CIRELLI, GABRIELLAFACILITY TYPE:
850
ADDRESS:1270 SANCHEZ STREETTELEPHONE:
(650) 369-7867
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94114
CAPACITY:32CENSUS: 26DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Janneth Gabriel NovoaTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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9
The staff are storing medications in an area accessible to children in care.
INVESTIGATION FINDINGS:
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On February 18, 2026, at approximately 9:30 AM, Licensing Program Analyst (LPA) Katie Krenn arrived at the child care center unannounced to close the complaint investigation into the above allegations. LPA met with the Site Supervisor, Janneth Gabriel Novoa (S1). Present upon arrival, LPA found S1, a teacher, and three aides supervising twenty-six children, organized by age into three groups.

During the course of the investigation, LPA conducted interviews, observations, and reviewed pertinent documentation provided by parties involved. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Site Supervisor, Janneth Gabriel Novoa. A printed copy of the report and notice of site visit were provided at the conclusion of the inspection. Notice of site visit was posted and must remain posted for 30 days for public review.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Katie Krenn
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20251217080713
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: CENTRO PRIMEROS PASOS
FACILITY NUMBER: 384004764
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
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Request Denied
Type B
02/27/2026
Section Cited
CCR
101216.3(b)
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101216.3(b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. (1) A ratio of one fully qualified teacher (as specified in Section 101216.1(c)) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d).
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Facility will provide proof of completion of the POC by February 27, 2026.

Facility will ensure that they will be able to verify that a fully qualified teacher is overseeing and instructing each group of children and aide.
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This requirement is not met as by:

Based on interviews, observations, and review of pertinent documentation. LPA determined that children have been left in the care of an aide without the supervision of a teacher, which poses a potential health, safety or personal rights risk to persons in care. this violates the personal rights of children in care.
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The facility has combined the classes into two groups of children, realocating staff so there is a teacher with each group and a qualified aide to support a fully qualifed teacher for groups of up to 18 children.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Katie Krenn
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3