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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004780
Report Date: 09/04/2025
Date Signed: 09/04/2025 12:02:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250825091240
FACILITY NAME:WONG, SANDYFACILITY NUMBER:
384004780
ADMINISTRATOR:WONG, SANDYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(646) 750-6213
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94107
CAPACITY:14CENSUS: 9DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Sandy WongTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Staff restrained child in care.
Staff made cleaning supplies accessible to children in care.
Staff implemented unsanitary diapering procedures with children in care.
Staff spoke inappropriately to children in care.
Licensee is not present at the facility a sufficient amount of time.
INVESTIGATION FINDINGS:
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On September 4th, 2025, at approximately 9:20 AM, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced inspection to deliver findings on the complaint investigation for the above allegations. LPA Gil met with licensee, Sandy Wong, to discuss complaint allegation findings. Present during LPA’s visit included 4 staff (including director), and 9 enrolled children (3 infants and 6 preschoolers). All adults working in the facility have fingerprint clearance on file.

Based on LPA observations, record reviews, and interviews which were conducted. The allegations may have happened or are valid, however there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report was reviewed and provided to the licensee, Sandy Wong.

No deficiencies were issued today under Title 22 Division 12 of the California Code of Regulations.

NOTICE OF SITE VISIT WAS GIVEN AND SHALL REMAIN POSTED FOR 30 DAYS. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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