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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 384004873
Report Date: 11/14/2025
Date Signed: 11/14/2025 05:26:13 PM

Document Has Been Signed on 11/14/2025 05:26 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME:NEW JOURNEY MANDARIN IMMERSION-RICHMONDFACILITY NUMBER:
384004873
ADMINISTRATOR/
DIRECTOR:
RAYMOND ZHONGFACILITY TYPE:
860
ADDRESS:3198 FULTON STREETTELEPHONE:
(415) 670-0996
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94118
CAPACITY: 30TOTAL ENROLLED CHILDREN: 29CENSUS: 29DATE:
11/14/2025
TYPE OF VISIT:Annual/RandomUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
12:48 PM
MET WITH:Michelle LinTIME VISIT/
INSPECTION COMPLETED:
05:30 PM
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On November 14, 2025, Licensing Program Analyst (LPA) Leong arrived at the facility to conduct an unannounced annual inspection of both the infant and preschool programs. LPA Leong presented his state-issued identification card to Facility Owner Michelle Lin and explained the purpose of the inspection. The director, Raymond Zhong, arrived during today’s inspection.

Present at the facility were the facility owner, director, eight staff members, ten infants, and nineteen preschool-aged children. The facility was observed to be operating within licensed capacity and staff-to-child ratio requirements during the inspection. LPA verified that CDSS has granted background check clearances for the facility owner, director, and eight staff members.

Licensing documents are posted on the bulletin board and available for review. A waiver allowing the children to use a playground outside the facility was observed posted and available for review. A childcare roster was maintained and made available for review during the inspection. The program conducts its emergency disaster drills at least once every six months and documents them in its facility log. The last disaster drill was conducted on October 22, 2025.

LPA inspected both indoor areas of the facility for potential health and safety hazards. A variety of toys, materials, and equipment were observed to be in good condition. Classrooms include designated areas for academic activities, meals, rest, and relaxation. Age-appropriate furniture was present and in good condition. LPA observed clean floor mats in the infant classrooms and stain-free rugs in the preschool rooms.

Electrical outlets in classrooms and the nap room were child tamper-proof. The facility is equipped with a fire extinguisher, a first aid kit, multiple fire alarms, and multiple carbon monoxide detectors. Chemicals, poisons, and cleaning solutions are stored in areas inaccessible to children. Cabinets and drawers in classrooms were free of hazardous materials. Storage cubbies for each child's personal belongings were available.

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NAME OF LICENSING PROGRAM MANAGER: Garfield Leung
NAME OF LICENSING PROGRAM ANALYST: Hanson Leong
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 5
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: NEW JOURNEY MANDARIN IMMERSION-RICHMOND
FACILITY NUMBER: 384004873
VISIT DATE: 11/14/2025
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The facility provides two snacks and lunch for the preschool program. Menus were posted on the bulletin board for review. Drinking water is accessible through personal water bottles, which can be refilled as needed at the kitchen sink with a filter. If a child forgets to bring a water bottle, the facility offers stainless steel cups to ensure continued access to drinking water.

The facility required parents of the infants to bring their own food. Lunch boxes and baby bottles were observed in the refrigerator. LPA observed that a few bottles in the fridge were unlabeled with the child's name and date, resulting in a technical violation. LPA reminded the facility that bottles must be labeled with names and dates.

One infant required an EpiPen, and it was found to be current and in its original packaging. The EpiPen was stored in a cabinet inaccessible to the children.

The children's restrooms designated for the preschool program were observed to be in working condition and equipped with age-appropriate toileting and hand-washing materials. One of the infant rooms was observed to have a diaper-changing table within arm's reach of a sink. The parents provide diapers, and the facility has extra diapers in case a child runs out.

The preschool and infant program nap in their own designated nap area. LPA observed preschool children sleeping on mats and infants sleeping either on mats or in cribs, depending on their age. All sleep equipment appeared in good condition. The parents provide sheets that are laundered weekly, and cots are sanitized weekly or as needed by the facility.

A child (C1) was observed sleeping in a crib with a loose item, a pacifier, inside the crib, resulting in a technical violation. A second child (C2) was observed wearing gloves on both hands while sleeping, resulting in a technical violation. Both the pacifier and gloves were observed to be removed from the children. LPA reminded that loose items shall not be left in the crib while children are sleeping.

Both the infant and preschool programs utilize an electronic sign-in/out system. LPA observed that children were present and signed in during the inspection. Each authorized individual has a unique code for sign-in/out access.

LPA reviewed ten randomly selected children's records and found them to be complete, including emergency contact information. Infant sleep logs, which indicate that the facility checks on infants while they are asleep, were reviewed, and it was found that some staff checked on infants after 15 minutes, which is not allowed and results in a technical violation. The facility was reminded that sleep checks must be completed and documented within the fifteen-minute window. Five staff files were reviewed and found to include current Pediatric CPR/First Aid and Mandated Reporter Training certifications. All five met the required education requirements for either the infant or preschool program.

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NAME OF LICENSING PROGRAM MANAGER: Garfield Leung
NAME OF LICENSING PROGRAM ANALYST: Hanson Leong
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC809 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: NEW JOURNEY MANDARIN IMMERSION-RICHMOND
FACILITY NUMBER: 384004873
VISIT DATE: 11/14/2025
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The facility owner said she will send a new Incidental Medical Services plan to the San Bruno Office as soon as she updates it.

Facility representative was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.

Assembly Bill (AB) 2370, Chapter 676, Statutes of 2018, requires all licensed Child Care Centers (CCCs) constructed before January 1, 2010, to test their water (used for drinking and food preparation) for lead contamination before January 1, 2023, and then every 5-years after the date of the first test as specified in Health and Safety Code section 1597.16.

For child care center licenses issued after July 1, 2022, the licensee shall test their water for lead within 180 days of licensure pursuant to Written Directives section 101700 (PIN 21-21.1-CCP.).

LPA verified that the lead testing was completed in accordance to the Written Directives (Interim Licensing Standards) outlined in PIN 21-21.1-CCP.

LPA discussed the safe sleep regulations with facility representative and discussed the Child Care Licensing Safe Sleep webpage at https://www.cdss.ca.gov/inforesources/child-care-licensing/public-information-andresources/safe-sleep as an additional resource. LPA also informed facility representative of the importance of checking for and removing any recalled infant devices on the United States Consumer Product Safety Commission (CPSC) website at https://www.cpsc.gov/ and recommended they register all infant devices with the CPSC to be notified of any recalls on their purchased equipment.

This facility provides Incidental Medical Services – IMS. LPA reviewed storage of medication and equipment/supplies, and reviewed children’s, personnel, and administrative records. For IMS information see PIN 22-02-CCP. The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice) or (800) 514- 0383 (TTY) and link to publication: Commonly Asked Questions about Child Care Centers and the ADA are available at: https://www.ada.gov/resources/child-care-centers/.

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NAME OF LICENSING PROGRAM MANAGER: Garfield Leung
NAME OF LICENSING PROGRAM ANALYST: Hanson Leong
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC809 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: NEW JOURNEY MANDARIN IMMERSION-RICHMOND
FACILITY NUMBER: 384004873
VISIT DATE: 11/14/2025
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Facility representative was informed of the MyChildCarePlan.org website; a consumer education website that helps families obtain child care by connecting them to child care providers and Resource and Referral Agencies (R&Rs) throughout California.

To improve the quality and value of the new inspection process, a survey may be sent to the email address provided. Please complete the survey and share your inspection experience. If you have any questions regarding the process or CARE tools, please send email inquiries to inspectionprocess@dss.ca.gov. For additional information regarding the inspection and its tools and methods, please visit the Program website at www.cdss.ca.gov/inforesources/community-care-licensing/inspection-process.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the facility representative Raymond Zhong.

NAME OF LICENSING PROGRAM MANAGER: Garfield Leung
NAME OF LICENSING PROGRAM ANALYST: Hanson Leong
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC809 (FAS) - (06/04)
Page: 5 of 5