384005032-1-12-2026-05-CC-GLEG-DQK2YU-20260121164915

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384005032
Report Date: 01/12/2026
Date Signed: 01/12/2026 01:12:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Hanson Leong

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20251216152524

FACILITY NAME:	AVENUES KINDERCARE, THE		FACILITY NUMBER:	384005032
ADMINISTRATOR:	EMILY HEMBERGER		FACILITY TYPE:	860
ADDRESS:	334 28TH AVENUE		TELEPHONE:	(415) 221-6133
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94121
CAPACITY:	94	CENSUS: 66	DATE:	01/12/2026
		UNANNOUNCED	TIME BEGAN:	10:41 AM
MET WITH:	Emily Hemberger		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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- Staff do not ensure day care center is kept clean and sanitary.
- Staff do not ensure day care center is free of rodents.
- Staff do not properly store food

INVESTIGATION FINDINGS:

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On January 12, 2026, Licensing Program Analyst (LPA) Leong arrived at the facility to close out the complaint and deliver the findings to the facility. LPA met with the Director, Emily Hemberger, and explained the purpose of the visit.

There were 13 staff members caring for 66 children during today’s visit.

All relevant information was collected and analyzed during the LPA investigation, and all parties involved were contacted and interviewed. Based on the information obtained from the LPA investigation, the allegations listed above were unsubstantiated, meaning it may have happened or is valid, there is no preponderance of evidence to prove the violations did or did not occur.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Emily Hemberger.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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