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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384005032
Report Date: 10/20/2026
Date Signed: 10/20/2026 04:32:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2026 and conducted by Evaluator Hanson Leong
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20261001101440
FACILITY NAME:AVENUES KINDERCARE, THEFACILITY NUMBER:
384005032
ADMINISTRATOR:EMILY HEMBERGERFACILITY TYPE:
860
ADDRESS:334 28th AVETELEPHONE:
(415) 221-6133
CITY:San FranciscoSTATE: CAZIP CODE:
94121
CAPACITY:94CENSUS: 65DATE:
10/20/2026
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Emily HembergerTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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- Staff are operating over capacity.
- Staff are using an unlicensed classroom.
- Staff are co-mingling the infants with toddlers.
INVESTIGATION FINDINGS:
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On October 20, 2026, Licensing Program Analysts (LPAs) Leong and Quimbo arrived at the facility to close the complaint investigation. LPAs met with Director Emily Hemberger and explained the purpose of the visit.

During today's visit, 14 infants, 45 preschool- aged children, 6 toddlers, and 16 staff members were present.

During today's visit, LPAs conducted staff interviews.

All relevant information was gathered and analyzed during the LPA investigation, and all parties involved were contacted and interviewed. Based on the information obtained from the LPA investigation, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated.
***See Page 2***

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20261001101440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: AVENUES KINDERCARE, THE
FACILITY NUMBER: 384005032
VISIT DATE: 10/20/2026
NARRATIVE
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Page 2
LPAs Leong and Quimbo informed facility representative Emily Hemberger that this report dated 10/20/2026 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPAs Leong and Quimbo informed the facility representative to provide a copy of this licensing report dated 10/20/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Please see the next pages for today's deficiencies.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the facility representative, Emily Hemberger.

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 05-CC-20261001101440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: AVENUES KINDERCARE, THE
FACILITY NUMBER: 384005032
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/21/2026
Section Cited
CCR
101161(a)
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101161 Limitations on Capacity
(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement is not met as evidenced by:
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On 10/19/2026, LPA Leong sent an email to the director notifying that the second room and the increase in their infant capacity has been approved.

Today's deficiency will be cleared during today's visit.
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Based on information obtained from the complaint investigation, LPA concluded that the facility exceeded the infant capacity and used the second infant room prior to department approval, which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 05-CC-20261001101440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: AVENUES KINDERCARE, THE
FACILITY NUMBER: 384005032
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/27/2026
Section Cited
WD
101805(b)(1)
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101805 Care for Toddlers within a Licensed Infant Center
Licensed child care centers serving infants with an optional toddler...
This requirement is not met as evidenced by:
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The director stated that she will draft a written statement outlining measures to prevent infants from co-mingling with toddlers.
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Based on information obtained from the complaint investigation, LPA concluded that the facility had an infant co-mingling with the toddler-aged children in one of the toddler rooms, which poses a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4