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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384005241
Report Date: 09/18/2026
Date Signed: 09/18/2026 11:40:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2026 and conducted by Evaluator Jennifer Yee
COMPLAINT CONTROL NUMBER: 05-CC-20260812124606
FACILITY NAME:ZHEN, JIANCIFACILITY NUMBER:
384005241
ADMINISTRATOR:ZHEN, JIANCIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 769-6147
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94112
CAPACITY:14CENSUS: 12DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Jianci ZhenTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee does not reside at the licensed daycare
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Yee and Leong conducted an unannounced visit to deliver the complaint investigation finding. The purpose of the visit was explained. Present at the facility were the licensee, 2 helpers, and 12 children.

During the course of the investigation, LPAs observed that the owner/licensee arrived at the facility on different days of the week between 7:53 a.m. - 7:57 a.m.

Based on information gathered through observations and a review of relevant information, the agency investigated the complaint allegation described above. The facility did not comply with the requirements of Title 22 regulations. The preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

A Type B violation was issued today, 09/18/2026, in accordance with the California Code of Regulations, Title 22, Division 12. The citation is documented on the attached LIC 9099D.

An exit interview was conducted with the licensee. A copy of this report and appeal rights were discussed and provided to the licensee. The licensee's signature on this form confirms receipt of the reports.

A Notice of Site Visit (the Notice) was provided to the licensee. The Notice is to remain posted at the facility for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jennifer Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20260812124606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: ZHEN, JIANCI
FACILITY NUMBER: 384005241
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/21/2026
Section Cited
CCR
102352h1abc
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"102352(h)(1)(a)(b)(c):Home" means the licensee's residence as defined by Government Code Section 244.It is the place where one remains when not called elsewhere for labor or other special or temporary purpose, and to which he or she returns in seasons of repose.
There can only be one residence. A residence cannot be lost until another is gained.
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Owner/licensee needs to correct this deficiency by or before due date, 9-21-2026. Follow up visit will be conducted.
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Based on LPAs observations owner/licensee does not reside at the facility. This is a protential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jennifer Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2