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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 385600235
Report Date: 06/03/2026
Date Signed: 06/03/2026 11:25:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2026 and conducted by Evaluator Jaime Vado
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20260529090632
FACILITY NAME:KOKORO ASSISTED LIVINGFACILITY NUMBER:
385600235
ADMINISTRATOR:BRYCE SAXTONFACILITY TYPE:
740
ADDRESS:1881 BUSH STTELEPHONE:
(415) 776-8066
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94109
CAPACITY:61CENSUS: 54DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Administrator - Bryce SaxtonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Staff does not ensure facility is kept free of pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/03/2026, Licensing Program Analyst (LPA) conducted an uannaounced complaint investigation visit to investigate the allegation received. LPA met with administrator Bryce Saxton and explained the purpose of today's visit.

LPA toured the dining room area and the second floor of the facility based on the allegation details identifying the second floor. LPA toured with the administrator Bryce Saxton. LPA observed various pest control interventions in place through out the facility. Additionally LPA was able to reveiw and obtain copies of pest control invoices showing that pest control has been in place and pest control visit the facility regularly, two times a month according to the administrator to be aggressive in the pest control. LPA did not observe any pests during today's observations and was able to confirm that there are interventions and plans alredy in place that have been ongoing since at least December 2025. The management company of the faciltiy changed in 2025 and those records dating back to March of 2025 are not retrievable. Pest control was in place by a different pest control company prior to December 2025. Based on observations made and records reveiwed this allegation is unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with the administrator and a copy is provided on this day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Jaime Vado
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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