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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 385600270
Report Date: 04/30/2024
Date Signed: 04/30/2024 12:16:05 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2024 and conducted by Evaluator John Calandra
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20240426082005
FACILITY NAME:ALMA VIA OF SAN FRANCISCOFACILITY NUMBER:
385600270
ADMINISTRATOR:RFACILITY TYPE:
740
ADDRESS:ONE THOMAS MORE WAYTELEPHONE:
(415) 337-1339
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94132
CAPACITY:175CENSUS: 128DATE:
04/30/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Cleitus Jones, Executive DirectorTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff did not provide proper notice of rate increase
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 30, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 8:45 AM to conduct a complaint investigation. LPA Calandra was greeted by Adora Gonzalez, Receptionist and explained the purpose of the visit. Cleitus Jones, Executive Director arrived later.

LPA gathered information relevant to the above complaint allegation and reviewed facility admission agreements and any documents provided to residents regarding advance notice of a possible rate increase. Based on review of records and other information gathered, it was found that the facility did increase resident rates, however the facility did provide the required 60 days advance notice required by law.

The Department has investigated the complaint allegation of a possible violation of the admission agreement. We have found that the complaint allegation is unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.

This report is provided and reviewed with the Executive Director, Cleitus Jones and a copy of this report must be made available for public review upon request.


Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Cara SmithTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: John CalandraTELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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