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13 | On April 30, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 8:45 AM to conduct a complaint investigation. LPA Calandra was greeted by Adora Gonzalez, Receptionist and explained the purpose of the visit. Cleitus Jones, Executive Director arrived later.
LPA gathered information relevant to the above complaint allegation and reviewed facility admission agreements and any documents provided to residents regarding advance notice of a possible rate increase. Based on review of records and other information gathered, it was found that the facility did increase resident rates, however the facility did provide the required 60 days advance notice required by law.
The Department has investigated the complaint allegation of a possible violation of the admission agreement. We have found that the complaint allegation is unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.
This report is provided and reviewed with the Executive Director, Cleitus Jones and a copy of this report must be made available for public review upon request.
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