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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 385600360
Report Date: 07/05/2023
Date Signed: 07/05/2023 02:15:34 PM


Document Has Been Signed on 07/05/2023 02:15 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SF COASTAL AC/SC, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066



FACILITY NAME:VICTORIAN MANORFACILITY NUMBER:
385600360
ADMINISTRATOR:ANA PACHECOFACILITY TYPE:
740
ADDRESS:1444 MCALLISTER STREETTELEPHONE:
(415) 921-7550
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94115
CAPACITY:124CENSUS: 84DATE:
07/05/2023
TYPE OF VISIT:Case Management - DeficienciesUNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Care Coordinator, Louie Bautista and administrator, Ana PachecoTIME COMPLETED:
02:25 PM
NARRATIVE
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On 7/5/2023, Licensing Program Analysts (LPA) Murial Han conducted an unannounced case management visit to deliver the findings in reference to complaint # 14-AS-20230616164015. LPA met with Care Coordinator and administrator and explained the purpose of the visit.

During the initial complaint visit on 6/21/2023, LPA was informed resident #1 (R1) was transferred to the hospital due to an incident, and the administrator provided a copy of the incident report (LIC624) stating that R1 was transferred to the hospital on 6/5/2023. However, the report did not indicate that the incident was reported to CCLD, and LTCO. In addition, there is no record at CCLD that this incident was reported by the facility.

During the course of the complaint investigation, LPA observed the facility was notified by Institute on Aging in May 2023 of R1's change in health condition. However, R1's needs and services plan was updated during LPA's visit on 6/21/2023. According to facility director, R1's needs and services plan should have been updated in May 2023 when facility was notified by Institute On Aging of R1's changes in health condition.

In addition, LPA observed R1's needs and services plan was not signed and dated by the resident, responsible party and facility representatives. LPA interviewed R1 who stated that he/she did not know what a needs and services plan was and he/she was not part of the care planning process.

Deficient is cited under California Code of Regulations, Title, 22 cited on the LIC809D. Failure to correct the deficiencies may result in civil penalties.

This report is reviewed and discussed with care coordinator and administrator. a copy is provided and appeal rights.
SUPERVISOR'S NAME: Cara SmithTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Murial HanTELEPHONE: (619) 209-9761
LICENSING EVALUATOR SIGNATURE:
DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 3


Document Has Been Signed on 07/05/2023 02:15 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SF COASTAL AC/SC, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066


FACILITY NAME: VICTORIAN MANOR

FACILITY NUMBER: 385600360

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 07/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2023
Section Cited
CCR
87463(a)

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87463 Reappraisals..(a) The pre-admission appraisal shall be updated,.. The reappraisals shall document changes in the resident's physical,....
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The administrator/ licensee will develop a plan to ensure resident's needs and service plans are current reflecting resident's needs and health condition. This plan shall include staff training.
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This requirement is not met as evidenced by R1 had a change in health condition and needs and services plan was not updated in a timely fashion which posed a potential health risks to resident in care.
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The administrator will provide a copy of the plan and a copy of the staff training record to CCL by the plan of correction due date of 7/14/2023.
Type B
07/14/2023
Section Cited
CCR87468.2(a)(7)

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87468.2Additional Personal Rights of Residents in Privately Operated Facilities..(a)In addition to the rights listed in Section 87468.1,..(7) To fully participate in planning their care, including the right to attend and participate in meetings
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The administrator will review the regulation and develop a plan to ensure residents and/or responsible parties are part of the care planning process and the care plan shall be reviewed and signed by all required reviewers.
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or communications regarding care and services to be provided,..This requirement is not met as evidenced by R1's needs and services plan was updated on 6/21/2023, however, the signature page indicating it was reviewed by R1 was blank which posed a potential health risk to resident in care.
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The plan shall include staff education. The administrator will provide a copy of such plan and a copy of staff education record to CCL by the plan of correction due date of 7/14/2023.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Cara SmithTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Murial HanTELEPHONE: (619) 209-9761
LICENSING EVALUATOR SIGNATURE:
DATE: 07/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/05/2023
LIC809 (FAS) - (06/04)
Page: 3 of 3


Document Has Been Signed on 07/05/2023 02:15 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SF COASTAL AC/SC, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066


FACILITY NAME: VICTORIAN MANOR

FACILITY NUMBER: 385600360

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 07/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2023
Section Cited
CCR
87211(a)(1)

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87211 Reporting Requirements(a) Each licensee shall furnish to the licensing agency such reports as the Department...(1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence..
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The licensee/administrator will develop a plan to ensure compliance and provide in-service to facility staff. The licensee/administrator will provide a copy of the plan and in-service records to CCL by 7/14/2023.
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The requirement is not met as evidenced by resident #1 was transferred to the hospital on 6/5/2023 and it was not reported to CCLD.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Cara SmithTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Murial HanTELEPHONE: (619) 209-9761
LICENSING EVALUATOR SIGNATURE:
DATE: 07/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/05/2023
LIC809 (FAS) - (06/04)
Page: 2 of 3