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25 | On 4/12/2022, Licensing Program Analysts (LPAs) Murial Han conducted an unannounced case management visit to deliver the findings in reference to complaint # 14-AS-20211214115249. LPAs met with the administrator and explained the purpose of the visit.
During the course of the investigation, 7 out of 7 residents stated that they were not offered an alternate location for them to take a hot shower while the facility was repairing the hot water pump. Therefore, they had to make their arrangements to get a hot shower.
Based on the complaint investigation, the facility failed to ensure residents were provided with comfortable and healthful accommodations during the repair.
Deficient is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with the administrator. A copy of this report and the Appeal Rights is provided.
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