385601045-1-18-2024-14-AS-KHOS-CZXJBP-20240129055441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 385601045
Report Date: 01/18/2024
Date Signed: 01/18/2024 01:24:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SF COASTAL AC/SC, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/27/2023 and conducted by Evaluator Komal Charitra

PUBLIC

COMPLAINT CONTROL NUMBER: 14-AS-20231227095941

FACILITY NAME:	PORTOLA GARDENS		FACILITY NUMBER:	385601045
ADMINISTRATOR:	GREGORY K BOGART		FACILITY TYPE:	740
ADDRESS:	350 UNIVERSITY ST		TELEPHONE:	(415) 337-1587
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94134
CAPACITY:	132	CENSUS: 80	DATE:	01/18/2024
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Administrator, Gregory Bogart		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff are sleeping at the facility.

INVESTIGATION FINDINGS:

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On January 18, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unnannounced complaint visit to deliver findings for the above allegation. LPA met with Administrator, Greg Bogart and explained the purpose of the visit.

Regarding the allegation staff are sleeping at the facility, according to the reporting party, two staff members on NOC shift have been sleeping in chairs at the facility during their shifts.

During the visit, LPA interviewed administrator, assistant administrator, staff and residents. The administrator and the assistant administrator indicated that they have not heard or observed staff sleeping during NOC shift, however they indicated if staff choose to sleep during their (unpaid) 30-minute lunch then it's their decision. Based on 3 staff and 5 residents interviewed, they have not observed or heard of NOC shift staff sleeping during their shift.

Although the above allegation may have happened or are valid, there is no evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Greg Bogart and a copy is provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cara Smith	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Komal Charitra	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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