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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 385601116
Report Date: 11/10/2025
Date Signed: 11/10/2025 11:27:52 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Jaime Vado
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20251106111837
FACILITY NAME:COTERIE CATHEDRAL HILLFACILITY NUMBER:
385601116
ADMINISTRATOR:MATTHEW TURNERFACILITY TYPE:
740
ADDRESS:1001 VAN NESS AVENUETELEPHONE:
(415) 915-6615
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94109
CAPACITY:260CENSUS: 170DATE:
11/10/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Assistant general manager - Armando PradoTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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- Staff financially abused a resident
INVESTIGATION FINDINGS:
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On 11/10/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in response to the allegation received. LPA met with assistant general manager Armando Prado and explained the purpose of today's visit.

During the course of the investigation, interviews were conducted, and documentation is reviewed. Per interview with the general manager in August 2025, and today with the assistant general manager of the facility, the facility does not sign residents up for the services as it was only a referral the facility provided to that company. The person identified in the complaint as being a staff person who financially abused the resident, is in fact not a staff person associated to the facility. The person identified is the owner of an outside company the resident was receiving pet services for. The company is an independent company not tied to the facility and provides services to the general public as well. This situation has been reported to Adult Protective Services and the Long Term Care Ombudsman, San Francisco Police Department, and the Department via incident report. This allegation is unfounded.

This agency has investigated the complaint alleging, staff financially abused a resident. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Jaime Vado
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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