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13 | LPA Bruce Jacobs conducted an unannounced complaint visit at the facility and met with Facility Manager Maria Dato and Administrator Dominiga Gier LPA conducted interviews with staff, residents, the facility administrator and other witnesses. LPA inspected the home and food supply and completed this complaint investigation and provided findings regarding the allegations listed above.
The complaint allegations listed above was investigated. The residents (C-1,2,3,4), facility staff and management and other witnesses were interviewed by LPA Jacobs. Three residents and all other individuals interviewed denied that the facility's food service is inadequate. Information from one resident on this allegation was inconsistent with other statements obtained.
During LPA's inspection food supply and menus were observed. Care products were observed and also determined to be of adequate quality in in good supply. Based on all interviews and observations, this allegations aredetermined to be unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred.
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