<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 392700306
Report Date: 09/19/2025
Date Signed: 09/19/2025 01:42:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Kesha Lewis
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20250708130945
FACILITY NAME:WAGNER HEIGHTS RESIDENTIALFACILITY NUMBER:
392700306
ADMINISTRATOR:MANISHA PUNNIFACILITY TYPE:
740
ADDRESS:2435 WAGNER HEIGHTS RDTELEPHONE:
(209) 477-5353
CITY:STOCKTONSTATE: CAZIP CODE:
95209
CAPACITY:0CENSUS: 65DATE:
09/19/2025
UNANNOUNCEDTIME BEGAN:
11:53 AM
MET WITH:Angela RingueTIME COMPLETED:
11:54 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility's equipment is in disrepair.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09-19-25, Licensing Program Analyst (LPA) Kesha Lewis and Licensing program manager Liza King arrived unannounced to continue the complaint investigation for the allegations noted above. LPM/LPA met with the administrator and explained the purpose of the visit.

Based on observation the facility has four (4) hoyer lifts and only three (3) of them were working during the visit. The facility was having to use another residents lift to move other residents. therefore the allegation Facility's equipment is in disrepair is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met.


An exit interview was conducted, and a copy of this report and appeal rights were given.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Kesha Lewis
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Kesha Lewis
COMPLAINT CONTROL NUMBER: 27-AS-20250708130945

FACILITY NAME:WAGNER HEIGHTS RESIDENTIALFACILITY NUMBER:
392700306
ADMINISTRATOR:MANISHA PUNNIFACILITY TYPE:
740
ADDRESS:2435 WAGNER HEIGHTS RDTELEPHONE:
(209) 477-5353
CITY:STOCKTONSTATE: CAZIP CODE:
95209
CAPACITY:0CENSUS: 65DATE:
09/19/2025
UNANNOUNCEDTIME BEGAN:
11:53 AM
MET WITH:Angela RingueTIME COMPLETED:
11:54 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not adjusting residents while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09-19-25, Licensing Program Analyst (LPA) Kesha Lewis and Licensing program manager Liza King arrived unannounced to continue the complaint investigation for the allegations noted above. LPM/LPA met with the administrator and explained the purpose of the visit.

Based on interview with administrator, the allegation staff are using one of the working Hoyer lifts to adjust residents in care. Therefore, the allegation Staff are not adjusting residents while in care is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened. The preponderance of evidence does not prove it.


Exit interview and copy of report given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Kesha Lewis
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2