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13 | On 09/13/23 at 8:30 am, LPAs Campbell and Victoria Brown arrived unannounced to complete a complaint investigation. Upon further review, LPA's are revising the complaint, as allegations were not addressed on the prior report of 08/24/23. Upon arrival, LPA's met with Daisy Aguilar, Memory Care Director and Judy Rodrigues, Executive Director and stated the purpose of the visit. In regards to the allegation, that “Staff are not properly assisting residents with medication, this allegation is referring to staff possibly plugging noses and tipping heads and administering medications in apple sauce. S2 and S5 indicated during interviews that R12 has a prescription for crushed medication. During interviews with S6, LPA obtained information that no staff were observed pinching residents’ noses or tipping their heads back, forcing them to take medication.Based on interviews, LPA's observed the peponderance has not been met.
In regard to the allegation, “Staff mismanaged resident's medication”, this allegation is referring to R8 who was possibly given insulin without first checking their blood sugar.
S2 and S3 both indicated that staff are not allowed to administer insulin or finger pricks.
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