392700981-7-10-2026-27-AS-LKIG-DVXLB2-20260713083557

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 392700981
Report Date: 07/09/2026
Date Signed: 07/10/2026 11:55:37 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Melina Oropeza

COMPLAINT CONTROL NUMBER: 27-AS-20260526161149

FACILITY NAME:	PHOENIX HOUSE ARF, INC		FACILITY NUMBER:	392700981
ADMINISTRATOR:	CAMPBELL, SCOTT		FACILITY TYPE:	735
ADDRESS:	2428 WARLOW LANE		TELEPHONE:	(209) 351-4808
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95206
CAPACITY:	5	CENSUS: 5	DATE:	07/09/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Christina Huerta		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff yell at residents.
Staff do not treat residents with dignity and respect.
Staff preventing resident from leaving room.
Staff did not provide proper medical attention to resident in a timely manner.
Staff did not provide resident an adequate amount of water.
Staff are falsifying CPR and MAB certification.
Staff falsifying fire drill log.

INVESTIGATION FINDINGS:

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On 07/09/26, Licensing Program Analyst (LPA) Melina Oropeza made an unannounced visit to this facility to continue a complaint investigation for the above allegations. LPA identified themselves upon arrival, stated the purpose of their visit, and met with acting Administrator, Christina Huerta. LPA interviewed acting adminstrator and house manager,Chase Daniels.

During the visit LPA request and reviewed the follwoing documention: fire drill logs, resident (R1) tempeture log and staff CPR certification and MAB training.

Staff yell at residents based on LPA observation, no yelling or inappropriate staff conduct was observed during today's visit.

Staff do not treat residents with dignity and respect based on LPA observations, staff were interacting appropriately with residents and treating residents with dignity and respect.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Melina Oropeza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260526161149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PHOENIX HOUSE ARF, INC	FACILITY NUMBER: 392700981
	VISIT DATE: 07/09/2026

NARRATIVE

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Staff preventing resident from leaving room based on LPA observations, residents were observed freely accessing common areas. LPA did not observed any resident not being able to leave their room.

Staff did not provide proper medical attention to resident in a timely manner based on interviews, medical records and progress notes which indicated the facility provided R1 with appropriate and timely medical attention.

Staff did not provide resident an adequate amount of water based on LPA observations, an ample supply of drinking water was observed and readily available to residents.

Staff are falsifying CPR and MAB certification based on records review of certificate and training indicated staff completed the required training and no evidence was obtained to support that the certifications were falsified.

Based on interviews, record review and observations, the allegations are unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of the report was given the acting administrator, Christina Huerta. No citations were issued per Title 22 regulations.

SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Melina Oropeza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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