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25 | On 8-15-23 at 2:00pm, Licensing Program Analysts (LPAs) Michael Bilger and Arvin Villanueva arrived unannounced to conduct a case management visit regarding facility's current volume of 9-1-1 calls. LPAs met with Assistant Executive Director (AED) Lucky Kaur and explained the purpose of the visit. During today's case management, LPAs discussed the volume of 9-1-1 calls which revealed a consistent increase from June to August of 2023. LPAs offered resources for alternative methods of meeting resident emergency needs as warranted. AED stated some emergency calls are initiated by residents in care for various purposes. Additional technical advise was offered to AED to involved facility's nurse practitioner and Physician to evaluate reasons for 9-1-1 calls in attempts to determine if non-emergency methods may be used to meet resident needs.
At this time AED has agreed to the following: (1) Accepting of resources for non-emergency needs, (2) Communicate with nurse practitioner and physician for evaluating resident emergency needs, (3) Continue to call 9-1-1 for emergencies warranting such intervention and per regulatory requirements.
No citations issued today as a result of this case management. An exit interview was conducted with Lucky Kaur and a copy of this report was provided to Lucky. |