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13 | On 8-15-23 at 10:28am, Licensing Program Analysts (LPAs) Michael Bilger and Arvin Villanueva arrived unannounced to deliver findings for the complaint allegation noted above. LPAs met with Director of Nursing Lucky Kaur and explained the purpose of the visit. During this investigation, LPA interviewed 8 staff members and 3 residents. LPA also conducted a facility observation on 7-12-23 and 8-4-23. Additionally, LPA reviewed facility file documentation including individualized service plan (ISP) and physician’s report for resident1 (R1). Based on interviews and record reviews, it was determined that R1 resided at facility until approximately end of May 2023 and discharged to another licensed facility and received services noted in the ISP. Interviews, record reviews and observations conducted further revealed during this investigation that there were no corroborated statements or evidence to prove head lice existed in facility during or after R1’s residency.
As a result, the preponderance of evidenced standard is not met, and this allegation is UNSUBSTANTIATED. An exit interview was conducted with Lucky Kaur and a copy of this report was provided to Lucky. Appeal rights provided.
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