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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 392701272
Report Date: 11/25/2025
Date Signed: 12/02/2025 09:58:38 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Charlie Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20251001112133
FACILITY NAME:OAKMONT OF LODIFACILITY NUMBER:
392701272
ADMINISTRATOR:ARMSTRONG, ANDREAFACILITY TYPE:
740
ADDRESS:2905 REYNOLDS RANCH PARKWAYTELEPHONE:
(209) 310-1512
CITY:LODISTATE: CAZIP CODE:
95240
CAPACITY:136CENSUS: 91DATE:
11/25/2025
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Andrea ArmstrongTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff verbally abused and/or yelled at a resident while in care.

Staff locked resident in room.

Staff confiscated resident's personal belongings.

Staff handled resident in a rough manner.
INVESTIGATION FINDINGS:
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Unannounced complaint visit made out to this facility on 11/25/2025 by Licensing Program Analyst (LPA) Charlie Yang who was met by the facility designated Administrator, Andrea Armstrong, who was briefly interviewed at this time.
Current census was 91 residents.
The purpose of this visit was to inform this facility, and it's representative, about the findings of this investigation in relation to the above allegations.
Based on a review of the forms and documents obtained during this investigation, it was learned that the above allegations took place at this facility in the year 2022. It was learned that the facility resident(s) who were involved were no longer present and this LPA was unable to determine when and where they had been relocated to at the time of this complaint investigation.
Based on a review of the forms and documents obtained during this investigation, it was learned that the facility staff who were involved in the above allegations were also no longer employed or present in the facility at this time.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Charlie Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20251001112133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKMONT OF LODI
FACILITY NUMBER: 392701272
VISIT DATE: 11/25/2025
NARRATIVE
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Based on interviews conducted during this investigation, it was learned that the current Administrative team was not employed or present during the events surrounding the allegations to this complaint.
This LPA was unable to interview the facility resident(s) involved nor was this LPA able to interview the facility staff persons alleged to be present and directly involved in these events at this time.

This agency has investigated the complaint allegation(s). This agency has found that the complaint was UNFOUNDED, meaning that the allegation(s) were false, could not have happened and/or was without a reasonable basis. This agency has therefore dismissed the complaint.

There were no deficiencies observed or cited during today’s complaint visit.

Exit Interview
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Charlie Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2