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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393601726
Report Date: 06/25/2025
Date Signed: 06/25/2025 03:00:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator David Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250602120335
FACILITY NAME:NAVARRO, ALLISONFACILITY NUMBER:
393601726
ADMINISTRATOR:NAVARRO, ALLISONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 941-0722
CITY:STOCKTONSTATE: CAZIP CODE:
95204
CAPACITY:14CENSUS: 6DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Navarro, Allison TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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1. Child sexually abused while in care.
2. Licensee did not report incident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPAs) David Nguyen and Corina Beckby met with licensee, Allison Navarro to deliver the findings of the complaint investigation regarding the above allegations. There were six (6) children present at the time of the visit.

It was alleged that “Child sexually abused while in care,” and “Licensee did not report incident.” Throughout the investigation, LPA Nguyen conducted observations and interviewed with licensee and parent and reviewed incident report obtained from San Joaquin County Sheriff’s Department.

Report continues on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 53-CC-20250602120335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: NAVARRO, ALLISON
FACILITY NUMBER: 393601726
VISIT DATE: 06/25/2025
NARRATIVE
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Based on interviews and record review, multiple disclosures were made showing C1 inappropriately touched C2 while C2 was napping in the room unsupervised, and licensee was cleaning her home downstairs during naptime. In addition, licensee admitted that she was not aware of the incident because she was cleaning her kitchen.

Licensee also admitted that she was not reporting the incident to Community Care Licensing Division (CCLD) within 24 hours or submit the written Unusual Incident Report (UIR) to CCLD within 7 calendar days because she did not know that she was required to report the UIR to CCLD as it occurred in her FCCH facility on 3/27/2025. In addition, licensee stated that she was told by a deputy officer, "Don't worry about it. It will be taken care of." Therefore, the preponderance of evidence standard has been met, and the above allegations are found to be SUBSTANTIATED. Title 22 regulations are being cited on the attached 9099-D page.

An exit interview was conducted with the licensee, Allison Navarro. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided to Licensee.

LPA Nguyen informed Licensee, Allison Navarro that this report dated June 25th, 2025, documents one (1) Type-B citation and two (2) Type-A citations. Type-A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Nguyen informed the licensee to provide a copy of this licensing report dated June 25th, 2025, that documents any Type-A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 53-CC-20250602120335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: NAVARRO, ALLISON
FACILITY NUMBER: 393601726
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/20/2025
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times….This requirement was not met as evidenced by:
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Licensee agrees to keep children safe by ensuring that they’re closely supervised at all times while they are in her care.
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Based on records reviewed and interviews conducted, it was revealed that C1 inappropriately touched C2 during naptime while licensee did not provide adequate supervision to children in care. This poses an immediate health, safety, or personal rights risk to children in care.
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Licensee agrees to submit a written statement acknowledging she understands and abides the children’s supervision.
Type A
06/20/2025
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights
(a) Each child receiving services from FCCH shall certain rights… These rights include…(2) To receive safe, healthful, and comfortable accommodations…
This requirement was not met as evidenced by:
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Licensee agrees not to have C1 in her daycare again.
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Based on records reviewed and interviews conducted, it was revealed licensee allowed C1 in C2’s room where C2 was napping and was touched inappropriately. This poses an immediate health, safety, or personal rights risk to children in care.
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Licensee agrees to submit a written statement acknowledging she understands and abides the children’s personal rights.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 53-CC-20250602120335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: NAVARRO, ALLISON
FACILITY NUMBER: 393601726
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2025
Section Cited
HSC
1597.467(b)(1)(C)
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159.457 Injury or Acts of Violence Reporting Requirements (b)(1) The report shall be made to the department by phone or fax…during the operation of FCCH of any of the following events: (C) Any unusual incident…that threatens the physical or emotional health or safety of any child. This requirement was not met as evidenced by:
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Licensee agrees to report any unusual incident to CCLD by phone or fax within 24 hours and written UIR within 7 days to CCLD..
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Based on records reviewed and interviews conducted, it was revealed that licensee failed to report to CCLD of the incident occurred at her FCCH facility on 3/27/25. This poses a potential health, safety, or personal rights risk to children in care.
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Licensee agrees to submit a written statement acknowledging she understands and abides the reporting requirements for unusual incidents.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4