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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393604765
Report Date: 06/05/2025
Date Signed: 06/05/2025 02:34:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250401105413
FACILITY NAME:CATALYST KIDS - JACOBSONFACILITY NUMBER:
393604765
ADMINISTRATOR:SERRANO, ANDIANAFACILITY TYPE:
840
ADDRESS:1750 KAVANAGH STREETTELEPHONE:
(209) 832-8799
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:70CENSUS: 27DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Marti RhoadesTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility is unsafe and unsanitary
Staff did not ensure the hot water available to children is kept at a safe temperature
Staff yelled at children in care
Staff did not provide adequate food service to children in care
Staff did not provide adequate supervision to children in care
INVESTIGATION FINDINGS:
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On June 5, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Facility Representative Marti Rhoades for the purpose of delivering complaint findings. LPA observed twenty seven children supervised by three staff.

An investigation was conducted regarding the allegations listed above. The facility was toured, and interviews were conducted with staff and children attending the program. The facility was toured multiple times throughout the investigation at which time appeared sanitary, in good repair. Adequate supervision was observed meeting ratio requirements. The investigation revealed that classrooms are cleaned daily by staff and janitorial staff. Policies are in place to ensure areas of concentration in the classroom are sanitized throughout the day. Information was received confirming there is a current contract agreement with pest management to ensure monthly visits occur at the facility to maintain the facility grounds from pests and rodents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20250401105413
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CATALYST KIDS - JACOBSON
FACILITY NUMBER: 393604765
VISIT DATE: 06/05/2025
NARRATIVE
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Inconsistent statements were received regarding an occurrence where water temperature exceeded normal range in a classroom bathroom. Facility observations and interviews conducted did not cooberate the allegation of inadequate food service, nor was there a preponderance of evidence to validate that children are yelled at by staff. Staff acknowledge there have been occurrences when it is necessary to use a firm tone; however, denied yelling. Facility observation confirmed the facility has utensils and tableware available. Statements received confirmed that prior to facility observation, washable tableware was available, although staff preferred paper products.

Based on the information received, the allegations are determined to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted at which time the report was reviewed with Facility Representative, Mart Rhoades. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3