393610932-3-16-2026-53-CC-CHUR-DSBM5N-20260319091834

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 393610932
Report Date: 03/16/2026
Date Signed: 03/16/2026 04:07:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator David Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20260218155045

FACILITY NAME:	CAPC - CENTRAL 1		FACILITY NUMBER:	393610932
ADMINISTRATOR:	ELIZABETH MEDINA		FACILITY TYPE:	850
ADDRESS:	540 NORTH CALIFORNIA STREET		TELEPHONE:	(209) 644-5323
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95202
CAPACITY:	64	CENSUS: 44	DATE:	03/16/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Medina, Elizabeth		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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• Reporting Requirements: Facility staff are not properly reporting incidents.
• Neglect/Lack of Supervision: Facility staff left day care children unattended.
• Personal Rights: Facility staff spoke inappropriately to day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) David Nguyen met with facility representative/center manager, Elizabeth Medina to deliver the findings of the complaint investigation regarding the above allegations. LPA Nguyen explained the purpose of the unannounced inspection. There were forty-four (44) children present being supervised by sixteen (16) childcare teachers at the time of the visit.

It was alleged that “Facility staff are not properly reporting incidents, Facility staff left day care children unattended, and Facility staff spoke inappropriately to day care children.” Throughout the investigation, LPA Nguyen conducted observations and interviewed childcare staff, childcare parents, and childcare children, and obtained pertinent information to assist with the complaint investigation.

Report continues on LIC9099-C... (Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 53-CC-20260218155045

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CAPC - CENTRAL 1	FACILITY NUMBER: 393610932
	VISIT DATE: 03/16/2026

NARRATIVE

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(Page 2)
Based on interviews with childcare parents, LPA learned that multiple childcare parents who were interviewed expressed their satisfaction with reporting requirements and communication of childcare teachers with childcare parents regarding children’s activities, behaviors, incidents, and/or injuries. In addition, LPA learned that multiple childcare parents who were interviewed had no concerns regarding children supervision at this time, and multiple childcare children confirmed that childcare staff supervised their activities while they were in the teachers’ care.

During his own classroom observations, LPA Nguyen observed an adequate level of children supervision. LPA also learned that teachers at CAPC—Central 1 have implemented supervision plans and strategies to ensure the safety of the children while they attend the childcare center. During today’s visit, LPA Nguyen discussed with facility representatives some effective strategies for children’s supervision—in all inside and outside areas of the facility.

Based on interviews with childcare parents, LPA learned that multiple parents who were interviewed had no concerns regarding childcare teachers speaking inappropriately to childcare children at this time.

Based on conflicting information obtained from the interviews, LPA Nguyen is unable to determine whether facility staff did or did not leave childcare children unattended, speak inappropriately to childcare children, and properly report incidents of children’s activities, interactions, and behaviors. Therefore, these complaint allegations were found to be UNSUBSTANTIATED, meaning although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur at the facility.

An exit interview was conducted in which appeal rights were provided and a copy of this report was provided and reviewed with the facility representative/center manager, Elizabeth Medina. A Notice of Site Visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026

LIC9099 (FAS) - (06/04)

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