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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393616379
Report Date: 03/26/2026
Date Signed: 03/27/2026 06:50:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Stacey Williams
COMPLAINT CONTROL NUMBER: 53-CC-20260202163728
FACILITY NAME:GRAHAM, CYNTHIA MFACILITY NUMBER:
393616379
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:0CENSUS: DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Cynthia GrahamTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Provider communicated in an aggressive manner to children in care
Provider does not ensure safe transportation is provided for children in care
INVESTIGATION FINDINGS:
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On March 26, 2026, Licensing Program Analyst (LPA) Stacey Williams met with Licensee, Cynthia Graham for the purpose of delivering complaint findings regarding the allegations listed above.

The department received the complaint prior to the closure of the facility. An investigation was completed into the allegations. Interviews were conducted with the Reporting Party, Licensee, Licensee’s husband, and daycare children. In addition to interviews, a written statement was obtained from school staff that witnessed the Licensee’s husband driving.

Licensee’s husband, who is identified as the provider in the alleged incidents denied the allegations; however, a preponderance of evidence which included a witness statement and consistent statements through interviews showed a violation of personal rights to children in care. A preponderance of evidence was met, and the allegations are determined to be substantiated.

Exit interview conducted and report was reviewed with Licensee, Cynthia Graham.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20260202163728
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: GRAHAM, CYNTHIA M
FACILITY NUMBER: 393616379
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/27/2026
Section Cited
CCR
102423(a)(4)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
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The facility is permanently closed effective 2/23/26.
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This requirement was not met as evidenced by: Licensee's husband yelled at children in care. In addition, Licensee's husband drove a vehicle in an unsafe manner while transporting children in care to school. This is an immediate risk to the personal rights and health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
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