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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393620684
Report Date: 09/10/2026
Date Signed: 09/10/2026 03:26:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2026 and conducted by Evaluator Elvira Sierra
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260817135505
FACILITY NAME:JOAN RICHARDS LEARNING VILLAGEFACILITY NUMBER:
393620684
ADMINISTRATOR:CHERRYL BALATBATFACILITY TYPE:
850
ADDRESS:5211 BARBADOS CIRCLETELEPHONE:
(209) 461-2951
CITY:STOCKTONSTATE: CAZIP CODE:
95210
CAPACITY:150CENSUS: 52DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Cherryl BalatbatTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Neglect/Lack of Supervision-Child sustained multiple injuries, due to lack of supervision
INVESTIGATION FINDINGS:
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On Thursday, September 10, 2026, Licensing Program Analysts (LPAs) Elvira Sierra and Stacey Williams met with Director,Cherryl Balatbat for the purpose of delivering complaint findings regarding the allegation listed above. Present in the facility were 11 staff caring for 52 children.
The complainant alleged that Child sustained multiple injuries, due to lack of supervision. During the investigation interviews were conducted with the complainant and staff. LPAs reviewed photographs of the injuries and outdoor camera footage. LPAs also observed the care and supervision of the children and inspected the outdoor area. Interviews conducted and information obtained revealed that staff were present at the time of the incident; however, the injuries to Child#1’s face were not visible at that time. Interview further revealed that Child#1 collide with another child and fell face down, sustained scrapes to her face that were not immediately visible while staff were providing aid. Parents who were interviewed did not report concerns regarding children being inadequately supervised or neglected. During the course of the investigation, there was insufficient evidence to prove or disprove that a lack of supervision resulted in Child#1 sustaining injuries to her face. Report continues on subsequent page 9099C.....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20260817135505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: JOAN RICHARDS LEARNING VILLAGE
FACILITY NUMBER: 393620684
VISIT DATE: 09/10/2026
NARRATIVE
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Based on the conflicting information obtained throughout the course of the investigation, the above allegation could not be substantiated or dismissed. Although the allegation may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. Therefore, the finding is unsubstantiated.

An exit interview was conducted, during which the report was reviewed and discussed with the Director, Cherryl Balatbat. Appeal Rights were explained and provided. Notice od Site Visit posted.

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2