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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393621604
Report Date: 03/11/2022
Date Signed: 03/11/2022 01:22:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2022 and conducted by Evaluator Elvira Sierra
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20220119111752
FACILITY NAME:MARCI MASSEI CHILD DEVELOPMENT CENTERFACILITY NUMBER:
393621604
ADMINISTRATOR:LILLIAN URREAFACILITY TYPE:
830
ADDRESS:215 WEST 5TH STREETTELEPHONE:
(209) 207-5611
CITY:STOCKTONSTATE: CAZIP CODE:
95206
CAPACITY:24CENSUS: 8DATE:
03/11/2022
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Lillian UrreaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Facility is not following COVID-19 guidelines.
INVESTIGATION FINDINGS:
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On Friday, March 10, 2022, Licensing Program Analyst (LPA) Elvira Sierra conducted a complaint investigation visit and met with Director, Lillian Urrea. The purpose of the inspection visit is to deliver the finding for the above allegation. Upon arrival to the facility LPA inspected all areas accessible to children, took census and conducted observations. LPA observed 6 staff members supervising 8 children.

The Reporting Party (RP) alleged facility is not following COVID-19 guidelines by not notifying parents of positive COVID-19 cases and not disinfecting the facility as needed. Throughout the course of the investigation, LPA made observations, conducted interviews with multiple staff members, parents and gathered documents pertaining to the investigation. During each visit, LPA observed the facility being cleaned, quick screening guide for COVID-19 and multiple COVID-19 guidance posters were observed in the facility. LPA learned that facility purchased electrostatic sprayers and biosque disinfectant that is used in the facility to support efficient and effective cleaning in all common areas. Parents interviewed confirmed receipt of email to notify of exposures and disclosed having no concerns regarding facility sanitation.
Report continues on subsequent page LIC 9099C--
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 53-CC-20220119111752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: MARCI MASSEI CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 393621604
VISIT DATE: 03/11/2022
NARRATIVE
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 LPA received conflicting information from staff whether the notification to parents was sent with a sufficient time frame of the events. LPA reviewed reporting requirements with the Director and obtained a copy of facility COVID-19 Health Protocol Site Plan that was updated on 1/18/22.

Based on the information obtained throughout the investigation the above allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.

Exit interview was conducted. Appeal rights and Notice of Site Visit was provided to the Director. Notice of Site Visit should remain posted for 30 days.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2022
LIC9099 (FAS) - (06/04)
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