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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393621662
Report Date: 06/23/2021
Date Signed: 06/23/2021 12:11:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2021 and conducted by Evaluator Christopher Jackson
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20210402152938
FACILITY NAME:TINY TOTS ACADEMYFACILITY NUMBER:
393621662
ADMINISTRATOR:KETTGEN, CANDIFACILITY TYPE:
850
ADDRESS:250 NORTHGATE DRIVETELEPHONE:
(209) 294-9803
CITY:MANTECASTATE: CAZIP CODE:
95336
CAPACITY:58CENSUS: 23DATE:
06/23/2021
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Candi KettgenTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Allegations:
Staff are not adequately supervising children - Unsubstantiated
Documents are being falsified - Unsubstantiated
Staff does not prevent child from bullying other children – Unsubstantiated
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christopher Jackson meet with owner Candi Kettgen to provide the findings for the above allegations. A complaint was received against the Tiny Tots Academy program. There were three allegations made against the facility. It was alleged that, “Staff are not adequately supervising children”, “documents are being falsified” and, “staff does not prevent child from bullying other children.”
During the investigation, LPA conducted phone interviews with multiple parents, director and facility staff. Regarding the first allegation, it was alleged by the “Reporting Party” (RP) that C-1 and C-2 sustained injuries due to a lack of supervision. Interviews conducted, revealed inconsistent information regarding the supervision at the facility. Although C-1 and C-2 potentially sustained injuries, it was not conclusive it was due to a lack of supervision. Regarding the second allegation, LPA learned that written information is not always provided to families regarding injuries, but no proof was obtained supporting that information provided to families was being falsified.
Report Continues on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sharon Ogbodo
LICENSING EVALUATOR NAME: Christopher Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 53-CC-20210402152938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: TINY TOTS ACADEMY
FACILITY NUMBER: 393621662
VISIT DATE: 06/23/2021
NARRATIVE
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For the third allegation, LPA conducted interviews with parents enrolled. These interviews revealed concerns regarding C-3, who was referenced by the RP, regarding bullying. Interviews conducted with staff showed there was an attempt to intervene or correct the behavior of C-3. However, LPA could not dismiss the concerns from parents regarding C-3.

Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED. No Title 22 deficiencies were cited.
SUPERVISORS NAME: Sharon Ogbodo
LICENSING EVALUATOR NAME: Christopher Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2021 and conducted by Evaluator Christopher Jackson
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20210402152938

FACILITY NAME:TINY TOTS ACADEMYFACILITY NUMBER:
393621662
ADMINISTRATOR:KETTGEN, CANDIFACILITY TYPE:
850
ADDRESS:250 NORTHGATE DRIVETELEPHONE:
(209) 294-9803
CITY:MANTECASTATE: CAZIP CODE:
95336
CAPACITY:58CENSUS: 23DATE:
06/23/2021
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Candi KettgenTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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“Age groups are being commingled” – Substantiated
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christopher Jackson meet with the owner Candi Kettgen to provide the findings for the above allegations. A complaint was received against the Tiny Tots Academy program. It was alleged that, “Age groups are being commingled.”
During the investigation, LPA conducted phone interviews with multiple parents enrolled, the director and facility staff. Interviews obtained revealed corroborating statements that the preschool and the school age distance learning groups were being comingled during the last hour of the day. A review of the facility file was conducted, and no waivers observed authorizing comingling at any time of the day. In addition, LPA observed on the school age/distance learning waiver, specific language stating the school age group will not be comingled.

Report Continues on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sharon Ogbodo
LICENSING EVALUATOR NAME: Christopher Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20210402152938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: TINY TOTS ACADEMY
FACILITY NUMBER: 393621662
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/23/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/23/2021
Section Cited
CCR
101161(a)
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A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. During the invesitgation LPA learned school age children and preschool children were being commingled for the last hour of the day. This poses a potential health and safety risk to children in care.
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Licensee stated will request a waiver to allow for commingling for the first and last hour of the day at the program.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sharon Ogbodo
LICENSING EVALUATOR NAME: Christopher Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 53-CC-20210402152938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: TINY TOTS ACADEMY
FACILITY NUMBER: 393621662
VISIT DATE: 06/23/2021
NARRATIVE
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Although the two age groups were commingled in the same room, LPA learned the children remained sperated. Based on the review of the facility file and statements obtained, LPA is substantiating the above allegation. The department has found the complaint to be SUBSTANTIATED: meaning that the allegation is valid because the preponderance of the evidence standard has been met.
Title 22 Deficiencies have been cited on the subsequent 9099-D page of this report and Notice of Site Visit and appeal rights provided.
SUPERVISORS NAME: Sharon Ogbodo
LICENSING EVALUATOR NAME: Christopher Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5