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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393621804
Report Date: 05/25/2023
Date Signed: 05/25/2023 03:14:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2023 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20230404145843
FACILITY NAME:RAMESH, HEMAFACILITY NUMBER:
393621804
ADMINISTRATOR:RAMESH, HEMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 685-2300
CITY:MOUNTAIN HOUSESTATE: CAZIP CODE:
95391
CAPACITY:14CENSUS: 9DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
12:44 PM
MET WITH:Hema RameshTIME COMPLETED:
01:38 PM
ALLEGATION(S):
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9
Persoanl Rights:
*Staff hits day care children in care.
*Staff threatens day care childen in care.
INVESTIGATION FINDINGS:
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On May 25, 2023, Licensing Program Analyst (LPA) Stacey Williams met with Licensee, Hema Ramesh for the purpose of delivering complaint findings. LPA observed nine hildren supervised by Licensee and her Assistant.

LPA Williams conducted an investigation regarding the complaint allegations listed above. It was alleged that Staff hits and threatens children in care. Interviews were conducted with the Reporting Party, Facility Staff, Childcare Children, and Parents of children in care. Licensee denied both allegations and reported that she uses her words to redirect children when they misbehave or act out. Licensee reported that she offers children time away from group activities to sit by the aquarium to count fish and meditate. This allows the child to reset and process their feelings and actions towards others. Consistent statements were received from parents, children currently in care and staff regarding discipline methods used in the program as well as Licensee and staff interaction with children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20230404145843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: RAMESH, HEMA
FACILITY NUMBER: 393621804
VISIT DATE: 05/25/2023
NARRATIVE
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Based on the information received the allegations are determined to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted at which time the report was reviewed with Licensee, Hema Ramesh. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2