394500362-2-16-2023-53-CC-BENN-CPBW5G-20230223155906

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 394500362
Report Date: 02/16/2023
Date Signed: 02/16/2023 10:32:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/28/2022 and conducted by Evaluator Salene Mayberry

COMPLAINT CONTROL NUMBER: 53-CC-20221128081922

FACILITY NAME:	RAHEEL, BEENISH		FACILITY NUMBER:	394500362
ADMINISTRATOR:	RAHEEL, BEENISH		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(510) 299-2717
CITY:	MANTECA	STATE: CA	ZIP CODE:	95337
CAPACITY:	14	CENSUS: 10	DATE:	02/16/2023
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Beenish Raheel		TIME COMPLETED:	10:48 AM

ALLEGATION(S):

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1. Staff did not allow authorized representative in the facility
2. Facility staff failed to meet child's needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Salene Mayberry met with Licensee, Beenish Raheel to deliver findings for the above complaint allegations.

During the investigation LPA toured the facility, observed staff interactions with children in care, conducted interviews with parents and therapy staff and obtained pertinent documents.

It was alleged that “staff did not allow an authorized representative in the facility”. Parents who were interviewed explained that they drop off and pick up at the entry door, but they have never been denied access to the facility while their child is in care. Licensee stated that the parebts are alwas welcome in if they want to come in and she has never denied entry to a parent of a child in care.

Report continued on LIC9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 53-CC-20221128081922

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: RAHEEL, BEENISH	FACILITY NUMBER: 394500362
	VISIT DATE: 02/16/2023

NARRATIVE

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It was also alleged that “facility staff failed to meet child's needs”. Specifically, the complainant alleged that children’s wet clothing was not changed, that children were allowed to go outside without shoes or socks, and that a therapist sent to the facility to provide services to children was not allowed to enter. Interviews with families in care were consistent in expressing that they felt their children’s needs were being met by Licensee. Additionally, LPA’s observations while at the facility also demonstrated that the children’s needs were being addressed appropriately. Interviews also revealed communication issues regarding scheduling between therapy staff, reporting party and Licensee. Although, therapy staff was denied entry the first day they worked out a schedule to come back and provide care on a subsequent day.

Accordingly, based on conflicting statements and lack of clear corroborating evidence, the above allegations could not be substantiated or dismissed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.

An Exit interview was conducted, and the report was reviewed with Licensee. Appeal Rights and a copy of the report were printed and provided to Licensee. A Notice of Site Visit was posted by LPA and must remain posted for 30 days. A failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2023

LIC9099 (FAS) - (06/04)

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