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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500450
Report Date: 01/08/2026
Date Signed: 01/08/2026 04:55:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/05/2026 and conducted by Evaluator Deborah Khashe
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260105083419
FACILITY NAME:DURAO, RACHEL & SAMANTHAFACILITY NUMBER:
394500450
ADMINISTRATOR:RACHEL & SAMANTHA DURAOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 665-9828
CITY:MANTECASTATE: CAZIP CODE:
95336
CAPACITY:14CENSUS: 4DATE:
01/08/2026
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Samantha DuraoTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Licensee does not reside in home
INVESTIGATION FINDINGS:
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On January 08, 2026, at 4:00 PM, Licensing Program Analysts (LPAs) Deborah Khashe and David Nguyen met with Licencee’s Samantha and Rachel Durao to open a complaint investigation alleging that a licensee does not reside in the home. Licensing staff explained the purpose of the inspection and toured the on-limits areas of the Family Child Care Home.During the inspection, there were 4 children present.

LPAs made observations and conducted an interviews with licensee Rachel Durao and co-licensee Samantha Durao. During the interview, Rachel Durao openly admitted that she not longer lives at the daycare facility. In addition, Samantha also admitted that her sister no longer resides in the daycare facility.
Interviews with licensee and co-licensee revealed that a licensee does not reside in the home.

It was determined that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following Title 22 Deficiency is being cited on the subsequent 9099-D page.
Report Continues on 9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Deborah Khashe
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20260105083419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: DURAO, RACHEL & SAMANTHA
FACILITY NUMBER: 394500450
VISIT DATE: 01/08/2026
NARRATIVE
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An Exit Interview was conducted in which the report was reviewed and discussed with Licensee, Samantha and Rachel Durao. A notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Deborah Khashe
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20260105083419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: DURAO, RACHEL & SAMANTHA
FACILITY NUMBER: 394500450
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/09/2026
Section Cited
CCR
102352(h)(1)
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102352 Definitions
(h)(1) "Home" mean the licensee's residence...

This evidence has not been met by:
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Both licensee and co-licensee agrees to update the LIC279 and LIc279B. Both also agree to submit a written consent to drop co-licensee, Rachel Durao from the license.
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Based on interivews with both licensee and co-licensee, licensee, Rachel Durao does not reside in Famiy Child Care Home facility which poses a potential risks to heath, safety, and personal rights risks of children in care.
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Licensee, Samantha Durao agrees to continue to reside in the FCCH home as a licensed daycare provider..
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Deborah Khashe
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3