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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500604
Report Date: 12/11/2025
Date Signed: 12/12/2025 10:45:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20251006104659
FACILITY NAME:REDROSE MONTESSORI SCHOOLFACILITY NUMBER:
394500604
ADMINISTRATOR:SANDOVAL-FLORES, MELANIEFACILITY TYPE:
830
ADDRESS:805 S CENTRAL PARKWAYTELEPHONE:
(209) 299-5437
CITY:MOUNTAIN HOUSESTATE: CAZIP CODE:
95391
CAPACITY:49CENSUS: 6DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
09:38 AM
MET WITH:Melanie Sandoval-FloresTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff mishandled a day-care child while in care
INVESTIGATION FINDINGS:
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On December 11, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Director, Melanie Sandoval-Flores for the purpose of delivering complaint findings. LPA observed 6 children supervised by 2 staff. Criminal record clearances were verified.

An investigation was conducted regarding the allegation listed above. The complainant alleged the facility was in violation of Personal Rights of children by staff mishandling a day-care child while in care. During the investigation process, LPA conducted interviews and made observations. The director provided video surveillance from the day of the alleged incident which showed child 1 (C1) visibly upset and crying and not moving their left arm. Surveillance also showed that C1 was handled multiple times by staff picking C1 up to console them as well redirecting C1 to various areas of the classroom. Interviews conducted revealed consistent statements that staff was unaware of the mishandling of C1 which resulted in Nursemaid Elbow diagnosis. Staff reported did not notice C1 was not fully using their left arm. The Director was notified of the diagnosis and immediately trained their staff. Based on the information received, the allegation is determined to be substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20251006104659

FACILITY NAME:REDROSE MONTESSORI SCHOOLFACILITY NUMBER:
394500604
ADMINISTRATOR:SANDOVAL-FLORES, MELANIEFACILITY TYPE:
830
ADDRESS:805 S CENTRAL PARKWAYTELEPHONE:
(209) 299-5437
CITY:MOUNTAIN HOUSESTATE: CAZIP CODE:
95391
CAPACITY:49CENSUS: 6DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
09:38 AM
MET WITH:Melanie Sandoval- FloresTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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9
Staff did not properly report an incident involving a daycare child
INVESTIGATION FINDINGS:
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On December 11, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Director, Melanie Sandoval-Flores for the purpose of delivering complaint findings. LPA observed 6 children supervised by 2 staff. Criminal record clearances were verified.

An investigation was conducted regarding the allegation listed above. The complainant alleged staff did not properly report an incident involving a daycare child. LPA conducted interviews regarding the allegation. The investigation revealed that staff were unaware that Child 1 (C1) was injured prior to leaving the facility. The medical diagnosis for C1 was reported to staff after C1 left the facility. C1’s enrollment ended the day of the incident, and they did not return to the facility. Community Care Licensing was notified by written unusual incident report of the injury.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 53-CC-20251006104659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: REDROSE MONTESSORI SCHOOL
FACILITY NUMBER: 394500604
VISIT DATE: 12/11/2025
NARRATIVE
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Based on the information received, the above allegation could not be substantiated or dismissed. Although the allegations may have happened (or is valid), there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Facility Representative, Melanie Sandoval- Flores.

A notice of site visit was given to facility representative and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20251006104659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: REDROSE MONTESSORI SCHOOL
FACILITY NUMBER: 394500604
VISIT DATE: 12/11/2025
NARRATIVE
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LPA Williams informed Facility Representative, Melanie Sandoval- Flores that this report dated 12/11/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

LPA Williams informed the Facility Representative to provide a copy of this licensing report dated 12/11/2025 that documents any Type-A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.


Exit interview conducted and report was reviewed with Facility Representative, Melanie Sandoval- Flores.

A notice of site visit was given to facility representative and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 53-CC-20251006104659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: REDROSE MONTESSORI SCHOOL
FACILITY NUMBER: 394500604
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/12/2025
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Director immediately trained all staff on how to appropriately guide children in the classroom. Posters were also posted inside every classroom for teacher and parent visibility. Director stated that she will review and provide a copy of the Personal Rights regulations to all staff.
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This requirement was not met as evidenced by: Surveillance footage shows staff grabbing C1 by the arm to pick them up and redirect them to various areas of the classroom. Staff reported they were unaware that C1 was not fully using their left arm when they handled them. This is an immediate risk the personal rights and health and safety of children in care.
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Director will provide a written statement to CCL of the plan of correction by plan of correction date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5