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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500610
Report Date: 04/04/2025
Date Signed: 04/04/2025 01:15:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator David Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250317151140
FACILITY NAME:NINA'S EARLY LEARNING & CHILD CARE CENTERFACILITY NUMBER:
394500610
ADMINISTRATOR:JANELI MERCADOFACILITY TYPE:
830
ADDRESS:2701 MICHIGAN AVENUETELEPHONE:
(209) 475-8871
CITY:STOCKTONSTATE: CAZIP CODE:
95204
CAPACITY:54CENSUS: 29DATE:
04/04/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Mercado, JaneliTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) David Nguyen and Janie Davis met with facility representative/director, Janeli Mercado for the purpose of closing a complaint investigation. LPA Nguyen notified facility representative of the complaint. There were twenty-nine (29) childcare children present and being supervised by seven (7) childcare teachers at time of visit. LPAs toured the on-limit areas during the inspection. As LPAs walked back to the infant classroom from the playground, LPAs observed one teacher walked out and left the classroom, leaving two (2) teachers with nine (9) infants during today’s visit (4/4/2025). LPAs reviewed the video footage with director.

Report continues on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20250317151140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: NINA'S EARLY LEARNING & CHILD CARE CENTER
FACILITY NUMBER: 394500610
VISIT DATE: 04/04/2025
NARRATIVE
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It was alleged that “Staff are operating out of ratio.” During the investigation, LPA Nguyen requested facility roster and pertinent documents to assist with the investigation.

LPA inspected the facility and interviewed the director and teachers on site and teachers via telephone. Based on interviews with childcare teachers and reporting party, LPA obtained corroborating information from childcare teachers and reporting party. Multiple individual stated that there were multiple occasions where multiple staff were operating the infant classroom out of ratios.

Based on corroborating information from teachers’ interviews and reporting party, there is a preponderance of evidence to prove the alleged violation did occur at the facility. Therefore, the above allegation is founded to be SUBSTANTIATED.

The following Title 22 Deficiency is being cited on the subsequent 9099-D page. Upon receipt of Type-A citations, Director shall provide copies of the LIC 9099-D for parents/guardians of children in care and for parents/guardians of newly enrolled children for the next 12 months. Director must also keep the signed LIC 9224, acknowledging receipt of LIC 9099-D in each child's file.



Appeal Rights were provided, and LPA posted a Notice of Site Visit and 9099-D page dated April 4th, 2025, which must remain posted for 30 days.

Copy of this report was reviewed and provided to Director. Notice of site visit is posted and shall remain posted for next 30 days.

An exit interview was conducted with Director. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20250317151140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: NINA'S EARLY LEARNING & CHILD CARE CENTER
FACILITY NUMBER: 394500610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/07/2025
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio
b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement was not met as evidenced by:

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Staff Meeting will be held to focus on Staff-Infant Ratio. Director will email LPA the sign-in sheet from this meeting. Director will also always maintain appropriate staff-infant ratios while the infants are in teachers’ care.
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Based on interviews, obervation, and record review, it was proven that center was operating out of ratios which posed an immediate health, safety, or personal rights risk to children in care.
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Director will email the signed statements to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3