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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500611
Report Date: 12/11/2025
Date Signed: 12/11/2025 02:01:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2025 and conducted by Evaluator David Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20251119102957
FACILITY NAME:NINA'S EARLY LEARNING & CHILD CARE CENTERFACILITY NUMBER:
394500611
ADMINISTRATOR:JANELI MERCADOFACILITY TYPE:
850
ADDRESS:2701 MICHIGAN AVENUETELEPHONE:
(209) 475-8871
CITY:STOCKTONSTATE: CAZIP CODE:
95204
CAPACITY:30CENSUS: 19DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Osuma, PaulinaTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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1. Ratio: Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) David Nguyen and Elizabeth Santiago met with facility representative, Paulina Osuma for the purpose of closing a complaint investigation. LPA notified facility representative of the complaint. There were nineteen (19) childcare children present and being supervised by three (3) childcare teachers. LPA toured the on-limit areas during the inspection.

It was alleged that “Staff are operating out of ratio.” During the investigation, LPA requested facility roster and pertinent documents to assist with the investigation. LPA inspected the facility and interviewed the director’s assistant and teachers on site and reporting party via telephone. Based on interviews with childcare director’s assistant, childcare teachers, and reporting party, LPA obtained corroborating information from childcare director’s assistant, childcare teachers, and reporting party. Multiple individuals stated that there were multiple occasions where staff members were operating the preschool classroom out of ratio. Due to the need to open the front door to let people inside the daycare facility, this resulted in leaving the classroom out of ratio.

Report continues on LIC9099-C... (Page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 53-CC-20251119102957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: NINA'S EARLY LEARNING & CHILD CARE CENTER
FACILITY NUMBER: 394500611
VISIT DATE: 12/11/2025
NARRATIVE
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(Page 2)
In addition, the sign-in and sign-out sheets on November 18th, 2025, showed twenty (20) childcare children with one (1) childcare teacher and one (1) childcare assistant, and the sign-in and sign-out sheets on November 19th, 2025, showed twenty (20) childcare children with one (1) childcare teacher and one (1) childcare assistant. Therefore, record reviews showed that there were multiple occasions where staff members were operating the preschool classroom out of ratios.

Based on corroborating information from teachers’ interviews and reporting party and record reviews, there is a preponderance of evidence to prove the alleged violation did occur at the facility. Therefore, the above allegation is found to be SUBSTANTIATED.

The following Title 22 Deficiency is being cited on the subsequent 9099-D page. Upon receipt of Type A citations, Facility representative shall provide copies of the LIC 9099-D for parents/guardians of children in care and for parents/guardians of newly enrolled children for the next 12 months. Facility representative must also keep the signed LIC 9224, acknowledging receipt of LIC 9099-D in each child's file.



Appeal Rights were provided, and LPA posted a Notice of Site Visit and 9099-D page dated December 11th, 2025, which must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was provided and reviewed with the facility representative, Paulina Osuma. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 53-CC-20251119102957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: NINA'S EARLY LEARNING & CHILD CARE CENTER
FACILITY NUMBER: 394500611
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/12/2025
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance…

This requirement was not met as evidenced by:
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Staff Meeting will be held to focus on Teacher-Child Ratio. Facility representative (FP) will email LPA the teachers’ meeting agenda and the sign-in sheet from this meeting. FP will also always maintain appropriate teacher-to-child ratios while the childcare children are in the teachers’ care, including when escorting an ill child to the isolation area and to and from the children’s restrooms. FP will ensure that all teachers are fully qualified and meet licensing regulations to maintain teacher-child ratio.
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Based on the interviews and record reviews, it was proven that there were multiple occasions where center was operating out of ratios with one teacher and one assistant which posed an immediate health, safety, or personal rights risk to children in care.
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Facility representative will also email the signed statements (LIC9224s) to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20251119102957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: NINA'S EARLY LEARNING & CHILD CARE CENTER
FACILITY NUMBER: 394500611
VISIT DATE: 12/11/2025
NARRATIVE
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(Page 2)
Based on the information obtained from the interviews with childcare director’s assistant, childcare teachers, and reporting party, and the observations conducted during the visits, the agency investigated the complaint and found the above allegation was determined to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted at which time a copy of this report was provided and reviewed with the facility representat, Paulina Osuma. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


This is a confidential report.

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5