<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394501264
Report Date: 03/18/2025
Date Signed: 03/18/2025 11:52:56 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2025 and conducted by Evaluator Janie Davis
COMPLAINT CONTROL NUMBER: 53-CC-20250214113251
FACILITY NAME:LITTLE DREAMS LEARNING ACADEMYFACILITY NUMBER:
394501264
ADMINISTRATOR:AZRA ARSHADFACILITY TYPE:
860
ADDRESS:340 MISSION RIDGE DRIVETELEPHONE:
(408) 242-4686
CITY:MANTECASTATE: CAZIP CODE:
95337
CAPACITY:67CENSUS: 25DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Pooja Gupta, OwnerTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff denied an authorized representative access to the facility and daycare child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Janie Davis and Lauren Scott met with Ownerr, Pooja Gupta to deliver the findings of the complaint investigation regarding the above allegation.

During the course of the investigation, LPA Davis conducted interviews, and obtained information pertaining to allegation. It was alleged that staff denied an authorized representative access to the facility and daycare child. LPA received and reviewed the facility’s sign in and out sheets and the parent’s emergency card. Through interviews conducted it was revealed that facility staff did not allow an authorized representative access to the child care facility in line with title 22 regulations. Although staff eventually let the parent in, facility staff did not provide access to the parent until the coparent approved which goes against regulations.

Report continues on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 53-CC-20250214113251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LITTLE DREAMS LEARNING ACADEMY
FACILITY NUMBER: 394501264
VISIT DATE: 03/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the interviews and review of records that revealed facility did not follow regulation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Title 22 regulations are being cited on the attached 9099-D page.

An exit interview was conducted with the Director. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 53-CC-20250214113251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: LITTLE DREAMS LEARNING ACADEMY
FACILITY NUMBER: 394501264
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/18/2025
Section Cited
CCR
101218.1(b)(6)
1
2
3
4
5
6
7
At the time of acceptance... each child's parent...
To request in writing that a parent not be allowed to...take a child from the child care center... certified copy of a court order
this requirment was not met as evidenced by...
1
2
3
4
5
6
7
The facility will provide proof of a staff meeting in where pick up/drop off procedures and emergency card review is discussed as it pertains to title 22 regulations. Signed and dated proof of this meeting shall be submitted to LPA by POC date.
8
9
10
11
12
13
14
Based on interviews conducted and documents reviewed, it was revealed that facility failed to allow an authorized representative access to the facility.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2025 and conducted by Evaluator Janie Davis
COMPLAINT CONTROL NUMBER: 53-CC-20250214113251

FACILITY NAME:LITTLE DREAMS LEARNING ACADEMYFACILITY NUMBER:
394501264
ADMINISTRATOR:AZRA ARSHADFACILITY TYPE:
860
ADDRESS:340 MISSION RIDGE DRIVETELEPHONE:
(408) 242-4686
CITY:MANTECASTATE: CAZIP CODE:
95337
CAPACITY:67CENSUS: DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Azra ArshadTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff denied an authorized representative access to a daycare child's personal records
-Staff do not prevent the daycare children from having access to harmful material
-Staff do not meet the daycare children's needs while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Janie Davis and Lauren Scott met with Director, Pooja Gupta to deliver the findings of the complaint investigation regarding the above allegations.

During the course of the investigation, LPA Davis conducted interviews, and obtained information pertaining to the allegations. It was alleged that staff denied an authorized representative access to a daycare child's personal records, staff do not prevent the daycare children from having access to harmful material, staff do not meet the daycare children's needs while in care.

Report continues on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20250214113251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LITTLE DREAMS LEARNING ACADEMY
FACILITY NUMBER: 394501264
VISIT DATE: 03/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. LPA learned that authorized representative was not denied access to personal records in accordance with title 22 guidelines, but was given documents pertaining to emergency incidents as required. LPA also learned through observation and interviews that staff are caring for children in an acceptable and safe manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.

Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5