394700004-6-11-2026-47-HC-WSCT-DVQRU8-20260706131932

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 394700004
Report Date: 05/22/2026
Date Signed: 06/11/2026 04:09:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2026 and conducted by Evaluator Yolanda Hankerson

PUBLIC

COMPLAINT CONTROL NUMBER: 47-HC-20260506110304

FACILITY NAME:	J&M HOMECARE SERVICES, LLC		FACILITY NUMBER:	394700004
ADMINISTRATOR:	VINING E. JENSEN		FACILITY TYPE:	300
ADDRESS:	3453 BROOKSIDE ROAD, STE C		TELEPHONE:	(925) 552-6500
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95219
CAPACITY:		CENSUS:	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Karon Lasley		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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HCO is not providing services to client as contracted

INVESTIGATION FINDINGS:

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EA Hankerson met with Karon Lasley, Regional Director, and conducted an follow up in-person interview regarding the allegations. During the visit, EA Hankerson reviewed caregiver files and other documentation relevant to the complaint investigation.
Based on information obtained during the interview, documentation reviewed, and statements gathered during the investigation, the Department was unable to determine by a preponderance of the evidence that the alleged violation occurred. Although the allegation may have happened or may be valid, there was insufficient evidence to prove that the HCO failed to provide services as contracted.

Therefore, the allegation was determined to be unsubstantiated.An exit interview was conducted with Karon Lasley. The findings of the investigation were discussed, and the appropriate documentation was provided. The LIC 9099 and appeal rights were issued.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Yolanda Hankerson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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