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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394700010
Report Date: 04/22/2026
Date Signed: 04/22/2026 03:19:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Yolanda Hankerson
COMPLAINT CONTROL NUMBER: 47-HC-20260317143506
FACILITY NAME:ACCESS SENIOR HOMECARE, INC.FACILITY NUMBER:
394700010
ADMINISTRATOR:PAIGE MILLERFACILITY TYPE:
300
ADDRESS:777 S HAM LANE STE C-2TELEPHONE:
(209) 918-9035
CITY:LODISTATE: CAZIP CODE:
95242
CAPACITY:CENSUS: DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
12:37 PM
MET WITH:Preston MillerTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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The Home Care Organizations, Home Care Aides are providing medical services.
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Yolanda Hankerson with the Home Care Services Branch (HCSB) conducted an
on-site inspection for the purpose of a complaint investigation. EAHankerson arrived at the business address
for ACCESS SENIOR HOMECARE, INC., and was greeted by the Licensee Preston Miller. The analyst
explained that he was there to conduct a complaint investigation regarding the above allegation and listed
documents that will need to be made available in order to complete the investigation. The requested
documents included training plan for new hires, training course material, statements from staff, and various
personnel records. The evidence obtained demonstrated that medical service are being done by HCO staff
which exceeds licensing authority. Based on Analyst’s observations, interview, and evidence collected, the
preponderance of evidence standard has been met, therefore, the above allegations are found to be
SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 1, Section 1796.12(n) is being citedon the attached HCS 9099D report. Analyst Hankerson concluded the visit with an exit interview and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Yolanda Hankerson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20260317143506
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: ACCESS SENIOR HOMECARE, INC.
FACILITY NUMBER: 394700010
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/29/2026
Section Cited
1796.12
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Per California Health and Safety Code §1796, Home Care Organizations are limited to non-medical services and are prohibited from providing medical care..
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Licensee has stated that their Home Care Organization (HCO) will discontinue the administration of medication to all clients. Any clients who do not have the means to manage their own medication must be directed by the HCO to seek assistance from friends/family members or solicit this service... from a licensed health care professional.
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This subdivision shall not authorize a registered home care aide to assist with medical services that the client self-administers that would otherwise require administration or oversight by a licensed health care professional.
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The Home Care Organization (HCO) will provide to the Department, within seven days, confirmation that all staff have received supplemental training which includes the topic of services permitted by law under the HCO License. In addition to training, the HCO will provide the Department with signed declarations from all employees stating that they understand that the administering of medication to clients is not permitted under the HCO’s current license. Additionally, the HCO agrees to maintain the same documentation for all future employees and rehired employees.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Yolanda Hankerson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2