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25 | Enforcement Analyst (EA) Yolanda Hankerson contacted the licensee Ade via telephone at 510-910-4033 and successfully spoke with the licensee.
The EA introduced themselves and explained their role with the Home Care Services Branch (HCSB). The purpose of the call was to discuss and schedule an upcoming required licensing visit. The option of conducting the visit virtually was presented and discussed in detail.
During the conversation, EA reviewed the virtual visit process, including the technology requirements, expectations for participation, and the ability to meet all applicable licensing requirements remotely. The expectations for file review were explained, including the requirement that all records be complete, accessible, legible, and available for review at the time of the visit. Licensing requirements and attendance expectations were also discussed.
The licensee confirmed the ability to meet the virtual visit requirements and agreed that a virtual visit would be an appropriate option. Both parties agreed to the meeting format and scheduled April 10, 2026 at 11:00am. The licensee acknowledged understanding of the expectations and requirements. |