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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397001983
Report Date: 06/23/2026
Date Signed: 06/23/2026 10:35:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Kesha Lewis
COMPLAINT CONTROL NUMBER: 27-AS-20260528045657
FACILITY NAME:NEW HOPE GUEST HOME-BALBOAFACILITY NUMBER:
397001983
ADMINISTRATOR:FELIX, ROBERT A.FACILITY TYPE:
735
ADDRESS:8343 BALBOA AVENUETELEPHONE:
(209) 478-8010
CITY:STOCKTONSTATE: CAZIP CODE:
95209
CAPACITY:6CENSUS: 5DATE:
06/23/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Robert FelixTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff hit a resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Kesha Lewis arrived at the facility unannounced to deliver findings for the above allegation. LPA was greeted by staff and administrator joined about 20 minutes later. LPA explained the reason for the visit.

Staff provided copies for LPA of R1'S care notes for the months of February -April. MARS for March and April, Holistic Approach check in and out notes. Medical and dental records and consult notes. After reviewing documentation and interviewing staff the allegation Staff hit a resident. is UNSUBSTANTIATED. R1 had not been in this facility for almost 3 months at the time of the complaint and been in an additional 2 place before the complaint was filed. There is nothing to suggest R1 was referring to this facility. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview and a copy of the report was given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Kesha Lewis
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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