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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397005466
Report Date: 08/04/2021
Date Signed: 08/04/2021 10:54:31 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2021 and conducted by Evaluator Treana White
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20210715114811
FACILITY NAME:BROOKDALE KETTLEMAN LANEFACILITY NUMBER:
397005466
ADMINISTRATOR:MARY MARGARET CHAPPELLFACILITY TYPE:
740
ADDRESS:2150 W KETTLEMAN LNTELEPHONE:
(209) 333-8033
CITY:LODISTATE: CAZIP CODE:
95242
CAPACITY:56CENSUS: 42DATE:
08/04/2021
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Mary Margaret Chappell, Executive DirectorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Facility staff are forging residents' medical assessments.
INVESTIGATION FINDINGS:
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On 08/04/2021, Licensing Program Analyst (LPA) T. White conducted an unannounced complaint investigation regarding the above allegation. LPA White discussed the purpose of the visit and the elements of the allegation with Executive Director, Mary Margaret Chappell.

During the course of investigation, LPA collected medical assessments (LIC602) and Emergency Contact Information for 10 residents. LPA conducted interviews with 2 staff members and 3 of resident's responsible party's'. Based on staff interviews, S1 stated each Doctor's office has different procedures to completing residents medical assessments. S1 stated the facility, family, or medical assistant will fill out residents medical assessment. S1 stated the Doctor will review the filled out portion, review the document and sign. S1 stated the Doctor completes the diagnosis and medications on the medical assessment. Staff #2 (S2) stated the facility never touches documents after it is signed by the Doctor.

Report continues on 9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Liza KingTELEPHONE: (916) 263-4752
LICENSING EVALUATOR NAME: Treana WhiteTELEPHONE: (510) 566-9342
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20210715114811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: BROOKDALE KETTLEMAN LANE
FACILITY NUMBER: 397005466
VISIT DATE: 08/04/2021
NARRATIVE
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LPA interviewed 3 of 10 residents responsible party. Based on interviews, R1's responsible party stated the she fills out the first page and the Physician fills out the remaining pages of R1's medical assessment. R2's responsible party stated the facility fills out the medical assessment and gives it to the Physician to sign. Based on interviews and documentation, there is insufficient information to determine the facility staff are forging residents' medical assessments.

Based on information obtained, LPA determined these allegations to be UNSUBSTANTIATED- means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. There are no citations being issued today.

Exit interview conducted with Executive Director and a copy of report given.
SUPERVISOR'S NAME: Liza KingTELEPHONE: (916) 263-4752
LICENSING EVALUATOR NAME: Treana WhiteTELEPHONE: (510) 566-9342
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2