397005571-3-11-2026-27-AS-LRIS-DS5M2M-20260313091346

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 03/11/2026
Date Signed: 03/11/2026 02:44:07 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Albert Johnson

PUBLIC

COMPLAINT CONTROL NUMBER: 27-AS-20251106112249

FACILITY NAME:	ENCLAVE AT THE DELTA		FACILITY NUMBER:	397005571
ADMINISTRATOR:	WALSH, ASHLEY		FACILITY TYPE:	735
ADDRESS:	4951 EIGHT MILE ROAD		TELEPHONE:	(209) 210-4863
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95212
CAPACITY:	45	CENSUS: 31	DATE:	03/11/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Diamond Curtis		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff do not appropriately manage residents behavior

INVESTIGATION FINDINGS:

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The Department has investigated the above allegation and has determined that the allegation is substantiated.

The Department substantiated two allegations of resident's maladaptive behaviors which included drug usage and smoking in the rooms. The findings were provided to the facility on 2/27/2026. The facility staff confirmed that residents smoke in the room and services calls have been obtained from the Waterloo Fire Protection District for service from 8/1/2025 to 12/31/2025 about 12 calls for service resulted from smoking inside the facility. Citation was given on 2/27/2026, 80078(a) for Responsibility for Providing Care and Supervision. The allegation is substantiated.

Substantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Albert Johnson

PUBLIC

COMPLAINT CONTROL NUMBER: 27-AS-20251106112249

FACILITY NAME:	ENCLAVE AT THE DELTA		FACILITY NUMBER:	397005571
ADMINISTRATOR:	WALSH, ASHLEY		FACILITY TYPE:	735
ADDRESS:	4951 EIGHT MILE ROAD		TELEPHONE:	(209) 210-4863
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95212
CAPACITY:	45	CENSUS: 31	DATE:	03/11/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Diamond Curtis		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff speaks inappropriately to residents
Staff yells at residents
Staff interacts inappropriately with residents

INVESTIGATION FINDINGS:

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Allegation:Staff speaks inappropriately to residents. It was alleged that staff speak inappropriately to residents in care. During the course of this investigation, the LPA conducted 5 staff and 5 resident interviews. 5 staff interviews were conducted. 5 out of 5 staff members denied that they speak inappropriately to the residents in care. 5 out of 5 staff members stated that they have not heard any other staff members speak inappropriately to residents in care. 3 out 5 staff members stated that they do not believe that other staff members speak inappropriately but may show other actions against the residents. 2 out of 5 residents denied that any staff speak inappropriately to them. 3 out of 5 residents denied hearing any inappropriately comments towards other residents. 3 out 5 residents were unable to complete interviews because of medical reasons. Based on interviews conducted, it was unclear if staff spoke inappropriately to residents in care. Based on information provided through interviews and records reviewed, this allegation is UNSUBSTANTIATED

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 27-AS-20251106112249

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ENCLAVE AT THE DELTA	FACILITY NUMBER: 397005571
	VISIT DATE: 03/11/2026

NARRATIVE

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Allegation: Staff yells at residents. Interviews with 5 staff and 5 residents did not provide evidence to support the allegation. Residents interviewed stated that other house mates yell and scream at the staff and hit themselves all through the night sometimes. They mentioned that it could be the drugs. All individuals interviewed denied witnessing verbal abuse, one resident stated that the staff use their power to manipulate the residents. This allegation is UNSUBSTANTIATED

Allegation: Staff interacts inappropriately with residents. Based on interviews with the staff, administrator and residents. All denied that staff are inappropriate toward the residents. Three of five residents interviewed confirm that the staff are"ok, helpful at times, and sometimes fun to be around. The other two did not want to comment on the allegation. This allegation is UNSUBSTANTIATED

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

LIC9099 (FAS) - (06/04)

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