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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 03/11/2026
Date Signed: 03/11/2026 06:36:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Albert Johnson
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20251118145749
FACILITY NAME:ENCLAVE AT THE DELTAFACILITY NUMBER:
397005571
ADMINISTRATOR:WALSH, ASHLEYFACILITY TYPE:
735
ADDRESS:4951 EIGHT MILE ROADTELEPHONE:
(209) 210-4863
CITY:STOCKTONSTATE: CAZIP CODE:
95212
CAPACITY:45CENSUS: 31DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Diamond CurtisTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff are refusing to get medical attention for resident
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Albert Johnson and Michael Bilger arrived unannounced to deliver findings.

Based on medical records reviewed and medical appointments scheduled the facility has provided R1 with medical attention that resulted in medication adjustments. The facility has followed up on a request to have labs completed. The facility provided information for R1's appointments dated 11/18/2025, 11/26/25 and a refusal of an appointment on 1/20/26. R1 denied refusing an appointment to LPA and Administrator (Curtis) and has requested to go to the doctor to be checked out. The request for labs was done on 11/18/2025 and identified as needing these labs "ASAP". Lab were completed on 11/25/2025 and new orders were given however the facility has not recieved the medication that was ordered. R1 has not had medication(Thyriod) for this new order since 1/26/26 to present.

The allegation is substantiated.
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20251118145749
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ENCLAVE AT THE DELTA
FACILITY NUMBER: 397005571
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/12/2026
Section Cited
CCR
85705(b)
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CARE AND SUPERVISION: The facility shall develop and implement a plan to ensure that clients receive assistance in meeting their medical and dental needs.
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The Licensee will arrange for medication to be delivered to the facility as ordered on or about 11/25/2025.

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This requirement is not met as evidenced by records reviewed and interviews conducted. The facility does not have the medication ordered by the doctor. This is an immediate health and safety issues for missing medication or adjustment medication from on or about 11/25/2025.
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The facility will maintain the lab information in the residents file for review by the department to ensure that the lab work was or has been completed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2