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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 04/24/2026
Date Signed: 05/04/2026 05:16:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Albert Johnson
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260113214032
FACILITY NAME:ENCLAVE AT THE DELTAFACILITY NUMBER:
397005571
ADMINISTRATOR:WALSH, ASHLEYFACILITY TYPE:
735
ADDRESS:4951 EIGHT MILE ROADTELEPHONE:
(209) 210-4863
CITY:STOCKTONSTATE: CAZIP CODE:
95212
CAPACITY:45CENSUS: 30DATE:
04/24/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Diamond CurtisTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff did not administer the resident’s medication as prescribed.
Staff do not speak to residents appropriately.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Johnson and Lund arrived and met with Diamond to deliver the complaint investigation finding for the above allegations.

Licensing received information alleging that a resident (R1) was not receiving their prescribed medication at the scheduled times. R1 stated he has one prescribed medication to be administered three times daily at 8:00 AM, 2:00 PM, and 8:00 PM. R1 reported that the nighttime dose was being administered after midnight instead of at the scheduled time, and that as a result, the morning dose was not being administered. R1 stated he did not know the staff member’s name, only that she was a nurse. When asked how often this occurred, R1 stated it happened last month.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260113214032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ENCLAVE AT THE DELTA
FACILITY NUMBER: 397005571
VISIT DATE: 04/24/2026
NARRATIVE
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During the investigation, Licensing attempted to verify the allegation through interviews, medication administration records (MARs), and staff schedules. No documentation was found showing missed morning doses or medication administered after midnight for the dates referenced by R1. Staff interviewed denied administering medications outside of scheduled times and denied speaking to R1 in a disrespectful manner. MARs reviewed for the relevant month showed medication entries consistent with scheduled times.

R1 was unable to provide specific dates, staff names, or additional details to support the allegation. No witnesses or corroborating information were identified.

Based on the information obtained, there is insufficient evidence to support the allegations. Therefore, the allegations are UNSUBSTANTIATED.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2