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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 05/14/2026
Date Signed: 05/14/2026 01:50:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Albert Johnson
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260115120849
FACILITY NAME:ENCLAVE AT THE DELTAFACILITY NUMBER:
397005571
ADMINISTRATOR:WALSH, ASHLEYFACILITY TYPE:
735
ADDRESS:4951 EIGHT MILE ROADTELEPHONE:
(209) 210-4863
CITY:STOCKTONSTATE: CAZIP CODE:
95212
CAPACITY:45CENSUS: 37DATE:
05/14/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Diamond C.TIME COMPLETED:
01:15 PM
ALLEGATION(S):
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9
Staff do not treat resident with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Johnson and Bilger arrived and met with Diamond to deliver findings for the complaint investigation for the above allegation.

During the investigation, Licensing conducted interviews with staff and residents. Staff interviewed denied making negative or inappropriate comments toward or about R1. Staff also denied referencing any “45 day punishment” or making statements related to R1’s prior 5150 hold. Residents interviewed did not report hearing staff speak negatively about R1. No witnesses were identified who could corroborate the statements attributed to staff.

Continued
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260115120849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ENCLAVE AT THE DELTA
FACILITY NUMBER: 397005571
VISIT DATE: 05/14/2026
NARRATIVE
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Licensing reviewed available documentation, including behavioral notes and staff assignments for the date of the reported incident. No documentation indicated that staff imposed or referenced any punitive measures toward R1. No evidence was found to support that staff engaged in verbal harassment or retaliatory behavior.
R1's limitations, and the information provided could not be independently verified.

Based on the information obtained, there is not a preponderance of evidence to support the allegation that staff spoke negatively about R1 or made inappropriate comments following her behavioral episode. Therefore, the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2