397005571-5-14-2026-27-AS-LRIS-DU4PLV-20260515112522

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 05/14/2026
Date Signed: 05/14/2026 01:55:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Albert Johnson

PUBLIC

COMPLAINT CONTROL NUMBER: 27-AS-20260115135436

FACILITY NAME:	ENCLAVE AT THE DELTA		FACILITY NUMBER:	397005571
ADMINISTRATOR:	WALSH, ASHLEY		FACILITY TYPE:	735
ADDRESS:	4951 EIGHT MILE ROAD		TELEPHONE:	(209) 210-4863
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95212
CAPACITY:	45	CENSUS: 37	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	01:01 PM
MET WITH:	Diamond Curtis		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility staff are not safeguarding resident's money

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Johnson and Bilger arrived and met with Diamond to deliver findings for the complaint investigation for the above allegation.

Licensing conducted interviews with residents and staff. Residents interviewed did not report witnessing staff mishandling funds and did not have direct knowledge of R1’s withdrawal or the alleged missing amount. Staff interviewed confirmed that staff may assist residents with accessing funds but denied any knowledge of missing money. Staff denied mishandling resident funds and denied awareness of any irregularities involving S1.

Continued

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260115135436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ENCLAVE AT THE DELTA	FACILITY NUMBER: 397005571
	VISIT DATE: 05/14/2026

NARRATIVE

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Licensing reviewed R1’s account ledger, staff assistance logs, facility policies, and prior complaint history. Ledger entries showed recent withdrawals but did not indicate discrepancies or unauthorized transactions. Staff assistance logs did not document any irregularities or deviations from procedure. Facility policies require documentation and receipts for all withdrawals, and no evidence was found showing noncompliance. Prior complaint history reflected past concerns but no substantiated findings related to resident funds.

No documentation, witness statements, or physical evidence corroborated that $150.00 was missing or that staff mishandled R1’s funds. The information provided by R1 could not be independently verified.

Based on the information obtained, there is not a preponderance of evidence to support the allegation that staff mishandled resident funds or that $150.00 was improperly removed from R1’s account. Therefore, the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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